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Work Background
SalesforceOperations Senior Analyst
Feb. 2025
SalesforceRenewal Operations Analyst
Jul. 2022Buenos Aires Province, Argentina. As part of the Renewal Operations team we ensure the retention of $26B+ in AOV on our path to $50B and beyond. Renewals improve the customer experience by improving and expanding the ways our customers can renew with us, focusing on a dynamic renewal process and leverage business insights to maximize the potential and maximize optimum outcomes. . Attrition (loss) validation and forecasting: validate attrition in revenue the company incurs each month, by applying knowledge of the companies subscription based recurring revenue model, product provisioning and opportunity management principles, working in conjunction with the Finance Department. Ensure company revenue is recorded accurately minding impact upon compensation of employees and metrics that are made available as a public traded company. Ensure deal accuracy and efficiency by fostering Opportunities, Contracts, Orders and Quotes. Ensuring that internal opportunity management records reflect the proper bookings between and across the different teams. Ensuring accurate forecast numbers that we publicly report to WallStreet. Internal Process/Renewal Operations Management Process SME: Creating official company documentation used as guideline to achieve proper deal booking accuracy, data quality and consequently opportunity/deal management, accomplishing forecast accuracy, revenue recognition, employee compensation and used for training purposes. Opportunity management is crucial for reflecting companies growth, as well as preventing false increase in revenue and false attrition. Developed and made enhancement to current policy and processes, thus solidifying more efficient and streamline processes. Tools used: proprietary tools, advanced excel, soft coding.
MuleSoftBusiness Operations Analyst
Dec. 2021 - May. 2022Buenos Aires Province, ArgentinaI am currently working as a Commercial Operations Analyst in Salesforce, specifically in the Mulesoft/Salesforce integration process, verifying data quality and making sure proper compensation is registered within the opportunities. We also provide assistance on different fields related to renewal operations such as, Accounts Status, Early Renewals, Late Renewals, 30 Day Extensions, working alongside different teams and departments with the sole purpose of achieving operational excellence and ensuring all deals are booked correctly in order to avoid forecasting issues and that everything are in line with all of the MuleSoft & Salesforce policies. As part of the Commerical Operations Team, we ensure the evolution of the MuleSoft and Field operating model, defining plans; enabling and advising our teams; supporting deal cycles; and guiding the business with tools, insights, and management systems to minimize friction and risk while maximizing productivity, value. We collaborate with our colleagues at Salesforce, leveraging new business partners, to accelerate and support the acquisition integration while ensuring joint success of the combined company.
AdeccoBusiness Operations Analyst
Jul. 2021 - Dec. 2021Buenos Aires Province, ArgentinaI am currently working as a Operations Analyst Contractor at Salesforce, specifically in the Mulesoft/Salesforce integration process, verifying data quality and making sure proper compensation and forecasting is registered within the businesses.
INFINIT COM S.R.LAdministrative Analyst
Dec. 2019 - Jul. 2021Tigre, Buenos Aires Province, ArgentinaActualmente me desempeño con gran entusiasmo dentro del área Administrativa/Contable, mi intención es continuar desarrollando conocimientos y experiencia relacionadas a ese área y encontrar nuevos desafíos.
Chavarri & AsociadosComplaints Handler & Administrative Analyst
Feb. 2018 - Dec. 2019Buenos Aires, Buenos Aires Province, ArgentinaI was in charge of handling all the complaints regarding the different clients, answering them, contacting the different providers and making sure they were properly fixed / taken care of. Also I had to make sure that the budget for each complaint was received by the administrative manager.
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