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Work Background
KCB Bank GroupBranch Manager
Sep. 2016KenyaDevelop, grow and monitor Branch liability and asset portfolios with ultimate aim of ensuring that the branch remains profitable, competitive and promptly reacts to changes in both the internal and external environment. Contribute to and take proactive role in the strategic direction of Branch Business. This will include ensuring that the Bank’s objectives as relates to the branch in particular and Retail banking in general are met. A key role will be development of branch strategies. Overall management of the branch to ensure superior service offering to all banks customers, reduction of operating costs by ensuring efficient utilization of bank’s resources and reduction of fraud and losses through implementation of first-class corporate governance through adherence to set policies and procedures Customer Care: Monitor and Manage Customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards. Forecast, plan, implement and monitor all branch sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimize the variance between the budget an actual performance. Organize and manage the available branch human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of performance management framework. Co-ordinate all branch activities and liaise with Regional office and other Head office Units for branch requirements.
KCB Bank GroupSME Relationship Manager
Jul. 2014 - Sep. 2016Nairobi KenyaMaintain and grow the existing Business Banking customers through enhanced Relationship Management Achieve the set targets in terms of numbers and values for Business Liabilities and Assets Open new business accounts, cross sell banks products and services Ensure the correct accounts are opened before authorization. Ensure Portfolio at Risk (PAR) for the branch Business Banking facilities is below 6%.
KCB Bank GroupAssistant Manager Retail Banking
Oct. 2013 - Jul. 2014Nairobi KenyaMaintain and grow the existing Personal and Business Banking customers through enhanced Relationship Management Achieve the set targets in terms of numbers and values for both Personal and Business Liabilities and Assets Ensure compliance of personal loans applications with the 2/3 deduction rule. Ensuring that loan applications are in compliance with each schemes requirements Open new accounts, cross sell banks products and services Ensure the correct accounts are opened before authorization. Ensure Portfolio at Risk (PAR) for the branch Personal and Business Banking facilities is below 8%.
Sarova HotelsIntern
Jun. 2009 - Oct. 2009Nairobi KenyaI worked in the following departments, 1 Food and Beverage 2 Stores 3 Customer Service 4 Kitchen 5 Accounts
Kenya Wildlife ServiceIntern
Mar. 2008 - Jul. 2008Aberdare National ParkWorked on an assistant role in Various Departments at the facility In the course of my Internship i was exposed to the under listed tasks in the Management of the Aberdare National park:- 1. Tourism 2. Research and planning 3. partnership - Community Wildlife 4. Security 5. Radio Communications 6. Personnel Management 7. Mechanical 8. Civil Works 9. Supplies/Procurement 10. Finance/Accounts
KCB Bank GroupCREDIT ANALYST
Jan. 2008 - Jan. 2013Nairobi KenyaBranch Portfolio Management FDR Management T/Bills processing Processing localized check-off repayments Reconciliation of various bank suspense accounts as per the Standard Operating Procedures Handling customer queries in relation to unpaid/bounced cheques Processing payments due to the branch service providers/suppliers Compiling and presentation of the branch monthly financial performance report Processing all manual transactions and reconciliation of all manually collected revenues to prevent any revenue leakage Coordinate communication within the branch and other KCB units through the branch email Receipt and payment of cash Preparing bankers cheques
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