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Work Background
Shalom AustinOffice Manager
Aug. 2020•Oversee office operations, ensuring seamless communication through phone, email, and web channels to support client needs efficiently. •Manage crisis response by troubleshooting and resolving urgent technology issues that could impact office functionality or client services. •Coordinate program logistics, including room reservations and technology setup, adapting quickly to changes to maintain smooth operations. •Administer billing and insurance claims processes, ensuring timely and accurate submissions to maintain service continuity for clients. •Develop and implement program evaluation plans, collecting and analyzing data to inform decision-making and improve service delivery. •Maintain data tracking systems and reporting processes to support organizational goals and enhance operational efficiency. •Proactively identify and resolve administrative challenges, ensuring uninterrupted operations during transitions and critical periods.
Shalom Austin Early Childhood ProgramAdministrative Assistant
Feb. 2020 - Jul. 2020•Effectively managed staff schedules during the COVID-19 pandemic, ensuring compliance with state regulations and adjusting schedules rapidly in response to changing needs. •Facilitated virtual learning for children, troubleshooting and maintaining essential technology during a time of crisis.
DaVita Kidney CareAdministrative Assistant
Dec. 2019 - Feb. 2020•Managed patient care logistics, coordinating transportation and treatment schedules to ensure critical care continuity. •Provided administrative support for emergency procedures, ensuring staff and patients were well-prepared for sudden changes or urgent care needs.
OracleAdministrative Assistant
Nov. 2015 - Nov. 2019•Coordinated facility operations across multiple office sites, handling emergencies such as power outages, equipment failures, and vendor issues to maintain business continuity. •Provided software support and training during system outages, ensuring smooth recovery and minimal disruption to operations.
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