Courtyard by MarriottDirector of Sales
Dec. 2019 - Feb. 2022Beachwood, OhioI led hotel sales operations and group booking strategy, consistently increasing group sales through targeted outreach, SOP improvements, and community networking. I adapted pricing to market trends, engaged local businesses for new leads, and resolved client issues to retain key accounts. Working with revenue management, I aligned goals and opened new booking segments to boost off-season revenue, while representing the hotel at trade shows and industry events.