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Work Background
University of Colorado DenverAssociate Vice Chancellor, Enrollment Management
Jul. 2023Denver, Colorado, United States
ORG-IQ LLCFounder & Fractional COO
Mar. 2023
Colorado State University GlobalPresident
Sep. 2020 - Mar. 2023Aurora, Colorado, United States
Colorado State University GlobalChief Operating Officer
May. 2020 - Sep. 2020
Colorado State University GlobalSenior Vice President Operations
Jan. 2019 - May. 2020Aurora, CO I am enhancing operational efficiency in terms of student enrollment growth, academic success, and retention, as well as in data warehousing and management security and staff and faculty. I am redefining and rolling out information technology security program to implement efficient processes and drive compliance with NIST 800-53/national industry standards. I am facilitating recruitment of skillful talent by leading process improvements within human resources, optimizing placements from 50 days to 30 days, as well as generating high levels of hiring experience and employee retention. Some of my key contributions are: Boosted KPI visibility across university as well as department level and determined financial performance by streamlining overall data reporting framework. Utilized advanced computer program to formulate accurate profit and loss statements in collaboration with accounting department for informed decision-making. Alleviated operational expenses by 33% via implementation of a cloud infrastructure strategy. Drove increased level of expertise on demand and quality of end user services by deploying a vendor resource strategy to outsource university’s IT needs. Achieved substantial double-digit university growth from $9M in revenues to $90+M in 8 years through provision of senior level operational expertise across departments. Minimized time to completion on help tickets from 40% to 80% through IT help desk process re-engineering. Enabled consistent end user support and security protocols by exercising team leadership for a staff of 250 members.
Colorado State University GlobalSenior Vice President of Student Operations
Jun. 2017 - Jan. 2019Greenwood Village, COI have maximized adherence of SOPs to Title IV, Veteran's Educational Benefits, and accreditation standards by driving quality assurance within end-to-end operations. I have mitigated critical business risks through re-implementation of university student information system to optimize functionality and transition from on- premise environment to cloud-based environment. I have boosted office and remote workflow efficiency of staff members by integrating a scalable, cloud-based strategy for university technology operations. I have communicated university technology strategy and priorities to management by organizing IT steering committee. Some of my key contributions are: Generated improvement in manual processing for registrar’s office and Financial Aid from 90% to 60% and 70% to 50% respectively. Catered to and fulfilled ever-changing student needs via strategic alignment of payment options, driving reduction of 5% in student withdrawal rates for each term. Recognized for maintaining operating profit margins at approximately 32% for 4 consecutive years by restructuring student portal to improve the student experience via provision of better services. Attained first to third term student retention rate of 82%, packaging rate of 97% term over term, bad debt allowance of less than 3% annually, and cohort default rate of less than 5.5% through delivery of expert-level leadership support. Enriched overall student experience by propelling university-wide innovation across all technology platforms, while simultaneously fostering increased security and department collaboration. Ensured maximum reduction of overall costs and quality of outcomes through roll out of numerous outsource models for enhanced productivity.
Colorado State University GlobalVice President of Student Operations
Jan. 2016 - Jun. 2017Greenwood Village, COI have ensured delivery of an enriched student experience and strengthened communication framework by revamping online portal, implementing proactive advising strategies, and increasing automated processes. I have contributed to fostering student success and university growth through end-to-end process improvements via employment of third-party outsource providers. I have facilitated performance boost across multiple departments by deploying a competency-based performance management program. I have elevated student retention and graduation rates by rendering strategic leadership support to student financial services, registrar services, and student advising. Some of my key contributions are: Enhanced student retention by 80% by driving compliance and operational efficiency. Sustained a 99% accuracy rate and mitigated time-to-task from 3-5 days to 1-3 days within registrar’s office through extensive restructuring. Achieved 97% rate of financial clearance for 1K students through leadership motivation of student finance team. Attained rate of 80%+ via introduction and implementation of advising strategy for delivery of proactive coaching. Optimized graduate amount by 3% year-over-year by devising and rolling out an engagement policy with identification of additional communications and coaching opportunities. Enabled accomplishment of KPIs and improved employee performance by 20% through creation and integration of a competency-based performance program, including scorecard for performance to goal and competencies.
Colorado State University GlobalAssociate Vice President of Student Operations
Jan. 2015 - Jan. 2016Greenwood Village, COI have directed all aspects of operational processes to stimulate compliance across all departments with Title IV Financial Aid and accreditation standards. I have maintained comprehensive documentation for evidence of compliance with criterion through leadership of Higher Learning Commission Accreditation Sub-Committee. I have accelerated award letter receival process for students subsequent to document submission from 7 days to 3 days by leading improvements in financial aid packaging process. I have optimized obtainment of transcript evaluation by approximately 3 days through formulation and implementation of an efficient process. Some of my key contributions are: Recognized for selection by 3 experiments via collaboration with strategic initiatives related to U.S. Federal Department of Education experimental sites and management of application process. Spearheaded and navigated multiple projects to automate more than 30% university activities within financial aid department with a strong focus on increasing student service levels for students. Achieved time reduction for degrees conferring, as well as task on transfer degree summaries and official degree evaluations from 30 days to 14 days, 3 days to 24 hours, and 5 days to 3 days respectively.
Colorado State University GlobalSr. Director of Financial Services
Jan. 2013 - Jan. 2015Colorado State University-Global CampusI have planned and established an entire tuition planning department aimed at rendering assistance to students in creation of financial plans to increase graduation rates. Some of my key contributions are: Steered entire compliance activities related to more than $123M in Federal Title IV grants and loans, $5M in military benefits, and collection of $40M in annual student revenue. Successfully collected 98% of tuition revenue year over year by displaying substantial collection efforts. Maintained cohort default rates under 5.5% through revamp of default management strategy. Ensured flawless expedited audit determination letter receipt by leading a compliance program for Title IV Federal Financial Aid. Enabled escalation of less than 2% student accounts to external collection agency via process improvement in collections policy and practices.
Colorado State University GlobalDirector of Financial Aid
Apr. 2011 - Jan. 2013I managed the financial aid department, and was responsible for creating and documenting all policies, procedures for the department to meet the compliance standards to obtain an independent authorization through the Department of Education.
• Demonstrated compliance with all Title IV Regulations to obtain an independent OPEID through the Department of Education in 2012. • Supported the transition of siloed financial aid and academic advising departments to a one-stop model to give students one point of contact for all of their need, increasing student satisfaction on the Noel Levitz survey.
• Led a transition from disbursed financial processing to a central processing model which improved the processing accuracy and timing of financial aid packaging.
Colorado Technical UniversityAssistant Controller
Jan. 2009 - Dec. 2011I was responsible for oversight of the the month-end close process for two CTU Campuses. I completed monthly narratives on budget to actual variances differences between budgeted and actual revenue and expense figures to support decision making around university growth and profitability; managed bookstore processes and procedures to better serve the University's students. • Improved collection efforts resulting in Days Sales Outstanding (DSO) rate of fewer than 30 days month over month.
• Increased bookstore revenue by 10% through improvements in inventory management and transaction processing.
Colorado Technical UniversityAssociate Director of Student Finance
Jan. 2007 - Dec. 2009Greenwood Village, COI effectively managed the operations and performance of the Student Finance Team and was able achieve packaging rates over 90% each term, while maintaining all low risk ratings on all internal compliance assessments; supported a successful and highly trained team and was able to maintain an employee turnover rate of less than 10%.
Colorado Technical UniversitySenior Student Finance Representative
Jan. 2006 - Dec. 2007Greenwood Village, COResponsible for providing a high level of customer service support to students while ensuring the accuracy and completion of financial aid packages; provided support to other team members and was the lead trainer for new staff; acted as the financial aid subject matter expert during the transition to a third-party processing service.
Colorado Technical UniversityStudent Finance Representative
Jan. 2005 - Dec. 2007Greenwood Village, COAdministered federal financial aid in a compliant and efficient manner while providing a high level of customer service to all students and staff. Achieved a 90% packaging rate term over term for new and continuing students.
U.S. BankPersonal Banker
Apr. 2004 - Oct. 2004Denver, COResponsible for helping the branch meet its sales goals weekly, monthly, and quarterly by promoting and cross-selling banking products to all clients, and providing a high level of customer service to clients and staff.
Westwood CollegeFinancial Aid Officer
Jan. 2004 - Dec. 2005Westminster, COAdministered federal financial aid for the continuing student population each quarter, while providing a high level of customer service to all students and staff; improved the R2T4 calculations process to that allowed me to have no late refunds.
Missouri CollegeFinancial Aid Coordinator
Jan. 2003 - Dec. 2004Responsible for ensuring the accuracy of the administration of the Federal Pell and Supplemental Opportunity Grant funds. Assisted students through the financial aid process and helping them understand all of their financing options.
U.S. BankTeller
Jan. 2000 - Dec. 2003Collinsville, IL
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