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Work Background
Hapag-Lloyd AGSenior Manager Talent Management
May. 2022 - Feb. 2026United Arab Emirates, DubaiStrategic regional lead for talent, learning, and succession planning supporting 1,400+ employees
across GCC, Africa, and the Indian Subcontinent within a highly regulated, operational logistics
environment.
Group & Enterprise Contributions
• Partner with senior regional leadership and Global HR CoEs to translate business strategy • Lead succession planning and critical role readiness for leadership and specialist roles,
strengthening bench strength and internal mobility.
• Integrate performance, potential, and readiness data to inform talent investment, risk
mitigation, and productivity decisions.
• Act as regional governance owner for talent and learning initiatives, ensuring consistency
with Group frameworks and standards.
• Manage regional learning and talent budgets with strong focus on cost optimization and
ROI.
Learning Systems & Governance
• Lead competency-based talent reviews through Oracle HCM, improving data quality,
analytics, and executive decision-making.
• Support standardized frameworks, audits, and governance practices across multiple
countries.
INSPIRE MANAGEMENT TRAINING CENTREDirector of Learning and Development
Nov. 2020 - May. 2022Qatar, DohaEnterprise L&D leader responsible for defining, selling, and delivering large-scale learning,
leadership, and workforce capability solutions for public and private sector organizations.
• Designed and governed enterprise learning strategies, leadership frameworks, and
competency models for 25+ organizations.
• Acted as senior advisor to executive leaders on capability building, organizational
effectiveness, and transformation.
• Led design and delivery of executive programs, leadership academies, technical
capability tracks, and digital learning solutions.
• Implemented and scaled a proprietary LMS, enabling learning analytics, compliance
tracking, and impact measurement.
• Managed external consultants, universities, accreditation bodies, and professional
partners.
Qatar AirwaysGlobal People Development Manager - Group Talent Development
Sep. 2014 - Apr. 2020Doha, QatarQatar Airways is the world's leading Five Star Airline with operations in over 160+ destinations globally. With over 50,000 employees worldwide & 9 subsidiaries under Qatar Airways Group. As part of Group Talent Management team I: • Developed a digital learning strategy in partnership with Harvard Manage Mentor for 2000 Qatar Airways Group leaders to address their learning needs. • Completed change management projects for two key stakeholders with 100% acceptance rate. • Designed learning pathways with blended learning opportunities using 70:20:10 model. • Developed career mapping & succession planning in partnership with National Talent Management for 50+ Qatari graduates. • Conducted performance consulting for various stakeholders with over 80% return on expectations. • Designed and facilitated Process Improvement project for one of the key stakeholder, resulting in the launch a leaner more efficient procurement process. • Successfully designed and conducted a first of its kind Hackathon for a key stakeholder resulting in creation of a new team which was able to save over 11 million QAR annually. • Conducted various global conferences for different divisions and subsidiaries. • Completed a successful customer experience campaign for 3000 operational staff leading to a 50% increase in customer satisfaction.
Qatar AirwaysSpecialist Learning & Development
Aug. 2010 - Sep. 2014Doha, Qatar• Successfully launched the customer service excellence to 54 new stations. • Designed and delivered over 40 people & leadership skills programs to across the network. • Partnered with OD team to conduct job identification and job profiling for Talent Development. • Managed the training cycle for the entire Qatar Network for people skills courses. • Conducted training need analysis and delivered customized learning solutions to key stakeholders.
WNS Global Services SAAssistant Manager - Learning Academy - Training
Jan. 2009 - Jun. 2010Bengaluru, KarnatakaResponsible for Training programs related to Soft skills, Behavioural, Leadership, Management Training, Talent Management, Performance Management and Organization Surveys. Created training calendar based on a rigorous Training Need Analysis; Designing and developing training programs based on Adult Learning Principles using ISD (Instructional System Design) tools. Managed L and D budgets, MI reports and calculating ROI for the Bengaluru branch. Maintained the Learning Academy records for SOX, ISO and Internal audits.
AvivaConsultant - Learning & Development
Oct. 2005 - Dec. 2008Managed and controlled the overall learning cycle from Training Need Analysis, Conceptualisation, Design and Delivery and Training Effectiveness analysis to caculating the ROI for AGS Colombo. Built a the learning and development team ground up. Managed academic partnerships with IPM-Sri Lanka, CII -UK and IIMB - India.
Endsource Pvt ltdLearning and Development Consultant
Jul. 2005 - Oct. 2005Bengaluru, Karnataka3 months contract to design and develop the learning capabilities of the HR team.
ConvergysCustomer Service Supervisor
May. 2003 - Jun. 2005Managed the AT&T Customer Service contact center.
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