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Work Background
Papyrus Digital SolutionsManager Business/Product Development (Product and Customer Success Management)
Jan. 2023Lagos State, Nigeria
Papyrus Digital SolutionsTeam Lead Business/Product Development
Jan. 2022 - Dec. 2022• I manage all marketing activities targeted at bringing in new business and exploring business opportunities within existing clients. • I lead the commercial and customer experience teams to review and analyze customer requirements/challenges so as to develop solutions to ensure profitability and high customer satisfaction. • I conduct research and development to develop new products that will grow the market share, improve customer experience and drive growth. • I analyze market competition by reviewing competitors’ products. • I align internal stakeholders to product vision by rallying the teams around the roadmap to deliver the product. • I lead the customer experience team to provide follow-up• • I monitor product testing and analyze the usage of the solutions before they are delivered to the customer, ensuring compliance to the client’s requests and meeting customer expectations
Papyrus Digital SolutionsBusiness Development Officer/ Product Manager FieldMaxPro
Jan. 2020 - Dec. 2021Lagos, Nigeria• I provide sales-related IT solutions to top and medium scale FMCGs and Pharmaceuticals and Marketing Agencies in order to automate their field force activities. • I identify my customers’ needs and the bigger objective they want to achieve; then I rally my tech team to create a feature or product which will bring the objective to reality. • I act as a consultant to my prospect and clients and aid them through their decision-making process in order to find a technology solution that meets their unique sales needs. • I research various industries to identify innovative additions to the solutions we currently provide as well as new areas of business opportunities. • I am responsible for building up the company’s marketing profile as well as creating and implementing market engagement strategies and content. • I identify and conduct presentations to prospective clients in order to win business mandates. • I monitor and analyze customer usage as well as provide technical support to ensure seamless usage of all our solutions. • I conduct analysis of client business processes to identify other areas we can provide service
Stakle Solutions LimitedProject Manager
Jun. 2019 - Jan. 2020Nigeria● Managed cross-functional teams to deliver technology solutions ● Aligned internal stakeholders with the product vision to drive successful product delivery. ● Identified client needs and objectives through thorough understanding of their business processes. ● Collaborated with the engineering team to determine optimal solutions for clients. ● Aligned internal stakeholders with the product vision to drive successful product delivery. ● Oversaw product development and addressed technical issues hindering progress.
Guaranty Trust BankRelationship Officer
Nov. 2017 - May. 2019Nigeria• Won key client mandates and building new business relationships with clients with annual sales in excess of N5Billion. • Provided solution-based banking, financial, and business advisory support services to Financial Institutions customers. • Originated deals, structured, reviewed, and presented credit facilities to management for clients in financial sectors. • Planned and monitored the key business revenue drivers as well as asset forecasts and tracking these key indices via analysis of variances (budget versus actual) to meet corporate objectives. • Provided Asset Management advice to customers to ensure they maximize returns on investments within available options either via Fixed deposits, Treasury Bills, Bonds, etc. • Was involved in the formation of strategic high-performance adaptable teams with the ability to motivate members to make entrepreneurial business decisions to improve the team’s profitability whilst providing solutions for customers. • Marketed financial solutions to clients to ensure adoption of the bank’s products and services. • Participated in the bank’s annual innovation retreat and emerged as a part of the winning team.
Zenith Bank PlcFrontline Operations Officer
Jun. 2016 - Nov. 2017Lagos Nigeria•Identification and on boarding prospective retail customers for the bank. •Processing of routine transactions for customers. •Recording of transactions treated for the day. •Cross selling of the bank’s products by answering the inquiries of customers and informing them of products available. •Managing risks and detecting fraudulent transactions to prevent losses to the bank.
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