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Work Background
FlexentialSenior Customer Success Manager
Feb. 2022 - Mar. 2025Nashville, Tennessee, United StatesRelationship manager for over 40 customers with annual billing over $10,000,000.00
Onboard new customers including portal training and service/support requests
Strategic business reviews with customers and Account Executives
Annual contract review, pricing, and renewal negotiations
First level escalation on all issues, including billing, installation, and technical issues
Randstad USAContractor
Aug. 2020 - Dec. 2021Nashville, Tennessee, United StatesContract auditor for Fortune 1000 company
Audit and reconcile Cisco, Avaya and ancillary maintenance agreements
Audit and reconcile software license and co-delivery maintenance agreements
ComdataStrategic Account Executive II
Sep. 2019 - Apr. 2020Brentwood, TNInside Sales Account Executive small and medium size trucking fleets
Engage company owners, accounting managers, and fleet managers in discovery calls Prepare proposals and account registration documentation
Manage on-boarding, issue resolution, and expedites
Customer training and support for the first thirty days
HireRightSMB Account Executive
Feb. 2019 - Sep. 2019Greater Nashville Area, TNEngage prospects in discovery calls and product recommendations
Prepare proposals and account registration documentation
Manage on-boarding, issue resolution, and expedites
Customer training and support for the first thirty days
Quota achievement at plan
Windstream EnterpriseCustomer Success Manager
Feb. 2017 - Feb. 2019Greater Nashville Area, TNCustomer Success Manager/Client Account Manager II supporting over 400 customers
Quarterly Utilization, Usage, and Equipment Reviews
Consultative account reviews to identify up-sell, cross-sell, and contract renewal opportunities
Responsible for configuring and quoting new product upgrades and and contract renewals
Coordinate with internal stake-holders to provide timely and complete installations and issue resolution
Resolve billing, installation and service issues
XO CommunicationsClient Services Representative II
Jun. 2013 - Feb. 2017Greater Nashville Area, TNDesign and quote Hosted PBX systems and MPLS Networks
Converted over 35% of Managed PBX customers to Hosted PBX or network upgrades
Coordinate and manage hardware and network upgrades working with internal support teams and external vendors
Lead team member supporting XO One Managed PBX customers
Act as customer advocate to maintain customer satisfaction
Market Source d/b/a AT&T Avaya Sales CenterCPE Specialist
Jun. 2008 - Apr. 2012Specialized in quoting, configuring, and scheduling Avaya and Nortel phone systems Generated system configurations for over forty-five AT&T Account Executives in two market segments.
Configured and sold center’s largest VoIP telephony solution, including PoE switches, Unified Messaging, and Presence Management.
Provided project management and scheduling for four to eight new equipment installations and upgrades per month.
Provide technical expertise and consulting on network, cabling, LAN, and IP Telephony opportunities and solutions.
Black Box Network ServicesService Delivery Manager
Jan. 2008 - Jun. 2008Specialize in Project Management and Vendor Management. Primary point of contact for service delivery for five Fortune 1000 companies.
Provide quotes, project management, and scheduling for system repairs and upgrades.
Worked directly with Operations and Dispatch for scheduling and problem resolution.
Negotiate large project, contract, and RFP pricing and terms.
Hiscall, IncAccount Consultant
Jan. 2005 - Jan. 2007Specialize in Telephony, Service Provider, and Cabling Sales to Small and Medium Business. Sales of phone systems to SMB market ranging from five to one hundred phones.
Avaya IP Office and NEC Aspire Product Specialist
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