Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
LRMGEnterprise Executive: Workforce Readiness & Skills Transformation
Mar. 2025Johannesburg, South AfricaIn my role as an Enterprise Executive at LRMG, I partner with large-scale clients to provide strategic advisory services on workforce readiness and skills transformation. By identifying capability gaps and accelerating technology adoption, I help clients achieve their business goals today and ensure readiness for the future. I also advise on organizational culture shifts to ensure adaptability to changing market conditions and technological advancements.
LRMGExecutive Head: Value & Impact
Mar. 2024 - Apr. 2025Johannesburg Metropolitan AreaAs the Executive Head of Value & Impact within our Talent Technology division, my role is akin to being the architect of transformative change. Specializing in crafting bespoke solutions that not only tackle but conquer real business challenges, my focus lies in delivering tangible value and meaningful impact to our clients. At the heart of my expertise lies a profound understanding of change management, organizational culture, and business strategy. I integrate these elements seamlessly, leveraging them as tools to navigate the dynamic landscape of technological integration and innovation. In essence, my role is multifaceted: Strategic Visionary: I chart the course with our clients, envisioning the intersection between technology and business objectives. By aligning our solutions with their strategic goals, I ensure that every investment yields maximum returns. Transformational Leader: I lead by example, guiding our team and our clients through the complexities of change. Whether it's adapting to new technologies or restructuring organizational processes, I foster an environment where transformation breeds success. Value Creator: I am relentlessly focused on driving value at every turn. By identifying inefficiencies, seizing opportunities, and optimizing resources, I ensure that our solutions not only meet but exceed expectations, delivering quantifiable results. Impact Champion: I believe in the power of technology to effect meaningful change. By harnessing its potential, I empower our clients to not only thrive in their respective industries but to lead the charge towards a brighter, more innovative future. In summary, my role as Executive Head of Value & Impact is not just about selling technology; it's about shaping the future of business through strategic thinking, transformative leadership, and a relentless pursuit of value and impact.
LRMGManaging Executive: Growth Enablement
Apr. 2016 - Feb. 2024Johannesburg Area, South AfricaLRMG Growth Enablement unleashes growth at the intersection of your organisation’s strategy and culture. The essence of organisational culture is the alignment of individual and organisational Purpose and Passion that we understand as P2. Illuminate the Why of your organisation – it serves as a beacon of light for your people and those whom you hope to attract. Engage your leaders in examining and redesigning the framework for how your organisation conducts itself and its business(es), and how to measure execution and the deployment of your growth strategy.
Phetoho Consulting GroupManaging Director
Jun. 2015 - Apr. 2016Johannesburg Area, South AfricaSpecialty consulting firm established to provide change management strategy, communications, and business coaching. Extensive experience developing change strategies to support large scale technology projects, ongoing business initiatives, culture change, and critical business strategic objectives. Deep competence in localising global standards to better reflect the South African corporate cultural landscape and ensure greater likelihood of behavior change. Solid understanding of HR & Talent practices as well as the development and integration of learning & development strategy. Extensive experience coaching and developing professionals to actively “lead” teams through change initiatives through ongoing engagement and other key actions to successfully embed change agility into overall corporate culture. Also deep competence in coaching leaders to achieve performance objectives and ensure a pervasive culture of peak performance through structured and effective cascade strategies.
LRMGPartner & Managing Executive
Dec. 2013 - May. 2015Johannesburg Area, South AfricaResponsible for the development of eLearning strategies and the implementation of bespoke learning solutions to a portfolio of over 115 clients. Direct management of full implementation team including learning consultants, technical consultants, change management consultants and other operations support roles. Also responsible for the development of change management strategies that underpin overall implementation framework that optimize user uptake and ensure key performance metrics are achieved.
LRMGJunior Partner & Executive Consultant
Jun. 2012 - Dec. 2013Johannesburg Area, South AfricaDirect responsibility for programme management of large scale change management strategy implementation to support local clients undergoing global multiyear ERP projects. Responsible for revenue generation, management of resources, quality, time, and profitability of overall implementations. Management of key stakeholders and other service providers also required to ensure project success.
LRMGExecutive Consultant
Sep. 2010 - Jun. 2012Johannesburg Area, South AfricaChange and Communications specialist responsible for solution crafting and implementation of projects. Also direct responsibility for programme management of implementations ensuring adherence to established standards for time, quality, and cost.
Siqala Auto t/a Northcliff VolkswagenCorporate Sales Manager
Jul. 2006 - Sep. 2007Responsible for managing a team of sales executives including daily prospecting activities, development and implementation of marketing strategy, execution of customer satisfaction policies and all after sales customer service related matters. Responsibilities include overall departmental profitability in accordance with budget projections as well as strict compliance with VWSA franchise standards. Responsible for assessment of sales team training and development requirements and all personnel administrative matters in accordance with franchise and company policies.
Sandown Motor HoldingsCustomer Service Manager
Feb. 2005 - Jun. 2006Direct management of all front-line staff with customer contact including service reception, bookings, switchboard, cashier, service advisors, customer care, drivers, break-down specialist and out-source clerk. Responsibility included direct supervisions as well as all administrative and budget requirements (i.e. leave requests, position requisitions, short-term contracts, training, disciplinary action and all salary related issues). Receipt and action of all customer complaints: direct from customers, customer care e-mail (Strijdom park branch), referrals from Senior Management, DCSA,RMI and any other source; Responsibility for the management of the Daimler Chrysler Customer Response Centre (CRC) process including the dealership SLA percentage and internal process for resolution of outstanding issues; Responsibility for internal management of TACTIX process for MBPC sales, SMART sales and MB Service including logging of calls to customers and the resolution of all issues raised in conjunction with the appropriate managers in a timely manner.
Property LinksInternational Sales Manager
Mar. 2003 - Jan. 2005Responsible for originating business with overseas clients incorporating financial and related international professional experience. Responsible for training staff in the areas of foreign banking practices, standards for the transference of property, reserve bank requirements and all nuances associated with foreign commerce.
Distinctly NailsOwner
Mar. 2001 - Mar. 2003Created business geared toward personal nail and beauty services to meet an international standard. Developed concept, designed logo and marketing materials, negotiated lease agreements, layout and fitment of equipment and aesthetics of retail space. Hired and managed a team of 7 South Africans (all of which were new jobs listed with the Department of Trade and Industry). Managed all aspects of operations including financing requirements, cash flow, marketing, advertising and promotions.
21st Century AfricaTraining Specialist
Mar. 1996 - Sep. 1997United States Agency for International Development contractor engaged in training foreign visitors in all aspects of trade and investment involving U.S. Businesses. Including but not limited to company registration processes, existing trade resources such as trade and professional associations, and financing requirements. Toured US government facilities with participants and facilitated appropriate introductions based on industry. Module based training modified to address each participant’s interests and level of understanding.
National Cooperative BankAssistant Vice President
Mar. 1991 - Apr. 1996Senior Development loan officer responsible for evaluating, structuring and underwriting commercial business loan and lease products to a national customer base. Evaluation included financial performance, management capacity, business strategy, and capitalization planning. Extensive domestic travel required to facilitate site analysis and evaluation of company management. Responsible for establishing marketing strategy for team as well as inputs to management of profitability for lending activities, including interest rate risk and operating expenses. Specialist in the area of start-up business finance and structure. Facilitated numerous training programs for customers and industry professionals through conferences, internal bank programs and U.S. Small Business Administration activities.
Barnett Bank of South FloridaCommercial Loan Officer/Assistant Branch Manager
Jul. 1989 - Sep. 1990Responsible for the development of new business as well as the management of a $3.5mm commercial portfolio of small business loans. Additional responsibilities included calling on existing and prospective customers, underwriting and analyzing commercial loans, and all aspects of customer service. Responsible for management of branch operations including teller functions and retail bankers. Other activities included underwriting consumer loan products, international credit facilities, residential mortgages and commercial real estate transactions.
Barnett Bank of South FloridaManagement Associate/Credit Analyst
Jan. 1988 - Jun. 1989Selected to participate in a comprehensive training program including all aspects of retail and commercial banking. Training included: bank operations, marketing and presentation skills, and retail product knowledge. Training was facilitated through rotations in each area of bank operations for several weeks at a time. Credit analyst responsibilities included spreading and analyzing financial statements. Analysis included financial information, industry conditions, trend analysis and presentation/recommendation to executive loan committees.
Intch is a Professional Networking App for the Future of WorkSee more people like Joyce on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1127567 people
17
Property practitioner and business owner @ Engel & Völkers
16
Consultant Life Coaching, Sales, Customer Service
15
Director of Business Development @ JV Equipment Suppliers
133743 people
17
Founder - Dignify AfroBeauty @ Dignified CX
24
Founder & CEO @ Gravity 9.8
19
Strategic Business Development, Marketing Media Magician, TV online Presenter Producer, Influential Entrepreneur @ Five Colour Collective