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Work Background
Summit SchoolTeaching Assistant
Nov. 2024 - Jan. 2025
John Wayne MakdessiSales and Marketing Coordinator
Oct. 2024 - May. 2025
McGill UniversityAssistant to the Registrar and Executive Director
Apr. 2022 - Nov. 2024Montreal, Quebec, CanadaClose management of complex agenda that involves coordinating with various University stakeholders. Draft and respond to correspondence, internal to University stakeholders or external to partners and organizations. Manage administrative tasks. Assist in research with the purpose of drafting preliminary findings. Set priorities based on the lifecycle of the University and unit. Plan unit events while maintaining relationships with 100+ members as an initiative to promote the Registrar's Office. Involvement with the Registrar's personal unit projects and unit's portfolios that include, but not limited to, Ministry of Education and Immigration Canada initiatives, respectively.
Concordia UniversityStudent Recruitment Marketing Officer
Mar. 2021 - Apr. 2022Montreal, Quebec, CanadaContributed to the development and execution of various undergraduate recruitment strategies via social media and Greymatter CRM. Provided current, prospective and alumni students with University information and offered assistance with interpreting University policies. Coordinated with other University members Greymatter system users to ensure functionality of the system. Monitored and maintained content and optimized performance of Greymatter CRM.
Montreal College of Information TechnologySales Administrator
Aug. 2020 - Jan. 2021• Provide administrative record support to department Director according to priorities • Prepare documents used for departmental weekly, monthly and annual reports • Assist in data importation from CRM • Assist in report building in CRM • Oversee compliance of 10+ personnel using CRM • Organize data into Excel spreadsheets for effective analysis • Create documentation to be used as sales collateral: PDFs, email templates, and snippets • Creation and support of automated workflows in CRM • Act as Super Admin of CRM: property management, user management, configuration and set-up when necessary • Attend meetings to ensure effective minutes of the meetings are captured • Monitor certain projects, organize meetings, and ensure follow-up of documentation • Create and manage files and records that contain confidential information
Montreal College of Information TechnologyStudent Point-of-Contact
Apr. 2020 - Jan. 2021Montreal• Act as Point-of-Contact for students who have been subjected to misconduct: violence, sexual harassment, and bullying • Assess misconduct and provide options for external support when deemed necessary • Act as a liaison between Committee against Violence & Sexual Harassment and Student • Member of the Committee for students subjected to misconduct • Assisted in the creation and development of the Student Service Department by creating process, workflow, and procedures • Created resources to be distributed to students when necessary to provide support during the pandemic: housing/accommodation, mental health, nutrition, employment, and technology
Montreal College of Information TechnologyAnalyst
Nov. 2019 - Jan. 2021• Identify stakeholder needs from stakeholder requests and develop strategies by which to meet those needs • Communicate complex data in comprehensible ways • Determine, implement, and evaluate business metrics to meet ongoing organizational or stakeholder information needs • Analyze and report on complex data to meet stakeholder needs • Determine solutions to business software system problems • Analyze business processes and configure system process specifications to be used • Work with stakeholders to determine their business needs to transform them into information technology system requirements
Montreal College of Information TechnologyAnalyst and HubSpot Super Admin
Nov. 2019 - Jan. 2021• Identify stakeholder needs from stakeholder requests and develop strategies by which to meet those needs • Communicate complex data in comprehensible ways • Determine, implement, and evaluate business metrics to meet ongoing organizational or stakeholder information needs • Analyze and report on complex data to meet stakeholder needs • Determine solutions to business software system problems • Analyze business processes and configure system process specifications to be used • Work with stakeholders to determine their business needs to transform them into information technology system requirements
Montreal College of Information TechnologySpecial Event Coordinator
Aug. 2019 - Nov. 2019• Coordinated Welcome Event for students • Create an event proposal that fits with the client requirement and presented the proposal by the deadline • Mainted a working relationship with vendor and venue • Planning event aspects, such as venue, seating, dining, guest list, and embellishments • Delegated event planning tasks to other staff members when necessary Demonstrated to client strong knowledge of venue and vendor offerings and took stakeholders on tours of the venue • Issuing invoices and organizing payments in a timely manner • Managing and overseeing event on the day of, including problem-solving, welcoming guests, directing event set-up, and communicating with staff and vendor • Overseeing of a group of student and staff volunteers • Communicating with the marketing team to create effective advertisements for the event, and also assisting in crafting marketing collateral such as print, internet advertisements, and gift give-aways
Montreal College of Information TechnologyHubSpot Administrator
Jun. 2019 - Jan. 2021• Coordinated HubSpot implementation and set-up • Customization of views, properties, and workflows • Refined CRM procedures and workflows to support the sales team • Customized reports and dashboards • Managed all HubSpot properties • Functioned as a translator between departments • Promoted and trained HubSpot usage in teams • Researched best practices, trends, and new technology to increase the effectiveness of sales initiatives
Montreal College of Information TechnologyFinancial Aid Advisor
Aug. 2017 - Jan. 2021• Create departmental policies, procedures, processes, workflows, and internal forms to support the Membres du personnel d’un bureau d’aide financière aux études (BAFE) • Creation, administration, and maintenance of an internal database to support financial aid information; monitor trends, generate reports for analysis and behavioral purposes • Advise and evaluate students on AFE government policies pertaining to financial aid; inform and assist students with applications and necessary documentation • Maintain liaison with AFE regarding financial aid to students • Use Contact to disburse governmental financial assistance to students • Use Contact for confirmation of enrolment for financial aid program; update student files • Facilitate case analysis and discussion with Gestionnaire des services d’aide financière aux études (GRAFE) and Responsible de l’aide financière (RESAFE) • Sole representative of Responsible de l’integration des étudiant(e)s en situation de handicap (REHAND); assist with student integration into the classroom with respective accommodation • Perform administrative duties in support of the BAFE • Performed duties of Commissioner of Oaths
Montreal College of Information TechnologyProgram Advisor / Coordinator
Aug. 2017 - Nov. 2019Montreal, Canada Area• Supervise, train, evaluate, schedule work and determine priorities for a team of 3 advisors • Responsible for the selection, hiring and supervision of instructors • Analyze needs of programs directly supervising, and ensure the quality of the programs, coordinate with Academic Dean • Respond to and resolve inquiries of program participants through vocational, career and academic counseling. • Process accusations of student academic misconduct • Provide direct liaison with a team of 30 educational personnel associated with Montreal College of Information Technology to develop program linkages, support and referral systems. • Organize and host Information Sessions as a method of recruitment of student body with the aim of achieving program goals • Provide counsel to faculty, staff and students on policies, procedures and services that govern program participants • Develop, design, write and edit brochures, reports and other educational materials for publication and distribution of program choices • Develop and establish policies/procedures for implementation as applicable to respective programs. • Collect data for program progress and/or statistical reports for concerned college administrators, counselors and/or faculty.
Statistics CanadaEnumerator
May. 2016 - Aug. 2016Peterborough, Ontario
OUTDOORsmart!™ Inc.Bilingual Customer Service Representative
May. 2015 - Sep. 2015Peterborough, Ontario
Trent Students for LiteracyESL Literacy Tutor
Jan. 2015 - Jan. 2017Trent UniversityPlanned literacy lessons by designing resources based on individual student needs. Implemented plans in one-on-one weekly tutoring sessions. Assistance and support were provided for foundational reading and writing skills, grammar and comprehension.
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