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Work Background
General Dynamics Information TechnologyInstructional Developer Advisor (Grade J)
Jun. 2025Remote
General Dynamics Information TechnologySenior Training Analyst (NETC / Ready Relevant Learning – U.S. Navy)
Apr. 2025 - Jun. 2025Edgewater, Florida, United StatesSupported the U.S. Navy’s Ready Relevant Learning (RRL) initiative by leading training requirement analyses, lifecycle planning, and strategic curriculum redesign for high-priority instructional systems. Bridge operational training needs with instructional system enhancements to drive modernization across the enterprise. Conducted front-end analyses (FEA) to identify training gaps, validate requirements, and shape task-to-training alignment across evolving Navy systems. Translated instructional requirements into resource-driven planning models, including manpower, personnel, and training (MPT) data. Developed comprehensive training documentation, including learning objectives, lesson maps, assessment strategies, and evaluation tools. Leveraged SharePoint to centralize tasking, version control, and status tracking for content development and CDRL deliverables. Collaborated with cross-functional teams to improve learning system effectiveness, support test planning, and define lifecycle support needs. Applied insights from QA and automation backgrounds to improve content traceability, process consistency, and stakeholder accountability.
General Dynamics Information TechnologyInstructional Developer Advisor – Transportation Security Administration (TSA)
May. 2024 - Apr. 2025Remote
General Dynamics Information TechnologyQuality Assurance Manager / Instructional Developer Advisor
Sep. 2021 - May. 2024Virginia, United StatesLed cross-functional teams and drove quality assurance excellence across a $20M+ Navy training initiative under the Sailor 2025 program. Held dual responsibilities as QA Lead and Instructional Systems Design (ISD) Advisor, managing 1,100+ hours of instructional content across 18 courses for 9 Navy ratings. Directed a team of 34 developers, QA specialists, and SMEs using Agile and Waterfall lifecycles. Developed and maintained a SharePoint-based QA portal with custom workflows for version control, task routing, and audit tracking. Designed semi-automated workflow tools using ASP and SQL to streamline ticket resolution and compliance tracking. Executed 14+ SOP-aligned QA checklists across all CDRL deliverables, reducing rejection rates and standardizing reviews. Coordinated end-to-end lifecycle reviews including CRM integration, TR, Composica Sweep, and T&E checkpoints. Improved CPARS ratings from “Marginal” to “Very Good” through systematic quality enhancements and stakeholder alignment. Authored transition-ready QA frameworks and proposal artifacts used for future GDIT contract pursuits.
General Dynamics Information TechnologySenior Instructional Designer
Jul. 2019 - May. 2022Developed ILT, CBT, WBT, and mobile learning for DoD contracts using ADDIE and data-driven instructional strategy. Worked cross-functionally with SMEs, graphic artists, and developers to produce compliant, high-impact learning. Mentored junior designers, standardized development practices, and introduced new tools and methods to streamline delivery. Conducted comprehensive needs analysis, storyboarding, and learner assessments to ensure alignment with objectives.
Carley CorporationInstructional System Designer with DoD Clearance
Feb. 2017 - Jul. 2019Orlando, Florida AreaDesigned instructional solutions for federal defense clients with a focus on interactivity, accessibility, and scalability. Led training development across multiple delivery formats, including ILT, CBT, and WBT. Integrated new learning research and methodologies to enhance course relevance and retention. Partnered closely with SMEs to maintain technical accuracy and mission alignment.
Night Lite PediatricsEMR Specialist/Trainer
Oct. 2013 - Feb. 2017Orlando, Florida AreaLed EMR system implementation and training, generating $120K+ in revenue and reducing annual staff errors. Launched and maintained an LMS, providing continuous training across departments. Developed and updated process documentation and business rules to ensure operational consistency. Conducted performance-based learning plans tailored to staff roles and technology use.
Night Lite PediatricsFront Desk Coordinator/Trainer
Jul. 2011 - Oct. 2013Delivered high-quality patient support, streamlined check-ins, and trained staff on new front-office procedures. Reduced administrative errors and supported accurate insurance and billing practices. Served as a key point of contact for patient inquiries and front-line coordination.
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