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Work Background
Kenya Medical Research Institute (KEMRI) - IM Seen ProjectResearch Scientist
Jan. 2025 - Jun. 2025● Designed comprehensive research methodologies incorporating qualitative, quantitative and mixed-methods approaches to address project objectives and community health challenges.
● Developed structured proposals and supported grant applications that aligned with institutional priorities and donor requirements.
● Carried out surveys, interviews, focus groups and ethnographic fieldwork, ensuring accuracy and relevance of collected data.
● Produced detailed reports, academic papers and presentations that translated research findings into actionable insights for diverse stakeholders.
● Delivered evidence-based recommendations to policymakers, organizations and communities, achieving 85% stakeholder engagement in implemented solutions.
● Oversaw junior researchers and interns by offering training in research tools and maintaining compliance with ethical standards such as informed consent and confidentiality.
Dial AfrikaCustomer Service Representative (Team Lead)
Jan. 2024 - Nov. 2024Nairobi● Handled an average of 120 customer calls per day by addressing inquiries, resolving concerns and introducing suitable product options tailored to client needs.
● Oversaw vehicle booking processes for inspection and coordinated timely appointments for automotive LPG system installations.
● Partnered with the line manager and technical staff to streamline installation workflows and reduce delays in service delivery.
● Maintained client engagement after installations by arranging servicing schedules, documenting feedback and escalating technical issues when required, which improved service responsiveness by 12%.
● Applied CRM platforms including Zoho and Bonga to log client interactions, track progress and maintain transparency across all service activities.
● Generated comprehensive daily, weekly and monthly performance reports using Microsoft Office suite to track operational metrics and support decision-making processes.
W. Giertsen Energy Solutions (Africa) LimitedData Enumerator Intern
May. 2022 - Jul. 2022Nakuru, Kenya● Assisted in creating work schedules and budget planning for field activities across multiple sub-counties within the designated project areas.
● Conducted energy consumption surveys among poultry farmers across eight sub-counties including Nakuru Town West, Nakuru Town East, Gilgil, Subukia, Bahati, Njoro, Rongai and Naivasha.
● Collected energy usage data from maize milling operations throughout the regional survey areas to support comprehensive agricultural sector analysis.
● Supported data cleaning processes and participated in preliminary analysis of information gathered from fifty agricultural businesses.
● Prepared field activity reports documenting survey experiences, data collection observations and operational learnings for supervisor review.
● Applied quality assurance practices during data collection phases to maintain the consistency and reliability of survey responses across participating agricultural enterprises.
KEMRI - Partnership for Child Development ProjectResearch Intern
Jul. 2019 - Dec. 2020Nairobi, Kenya● Collaborated with the Ministry of Education, Ministry of Agriculture and Cereal Growers Association to implement baseline surveys targeting traders, smallholder farmers, organization leaders and school head teachers across three counties.
● Guided research assistants in utilizing Kobo Collect technology for mapping and gathering data from one hundred farmer-based organizations across Tharaka Nithi, Kitui and Kilifi Counties eligible for participation.
● Facilitated virtual training sessions for two hundred farmer-based organization leaders on mobile platform tender bidding processes in partnership with the Ministry of Agriculture and Cereal Growers Association.
● Organized educational workshops for 140 school head teachers and program coordinators on mobile tender floating procedures.
● Completed certification in Scientific Manuscript Writing, Publication and Knowledge Dissemination at KEMRI headquarters while supporting work schedule development and budget planning.
● Handled logistical arrangements including transport coordination, documentation compilation and expenditure reconciliation through ERP systems for multi-county project activities.
Undugu Society of KenyaSkills Training Unit Volunteer
Jun. 2018 - Dec. 2018
Center for Transformational LeadershipProgram Intern
Nov. 2017 - Jan. 2018Nakuru, Kenya
Ministry of East African Community (EAC), Labour and Social ProtectionSocial Development Attachee
Jan. 2017 - Mar. 2017Nairobi, Kenya
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