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Work Background
CeitconSenior IT Administrator | Systems & Infrastructure @ Integrated Dawiyat Project
Jan. 2024Saudi Arabia
Fiber Glass Oasis Company (FGOC)IT Administrator
Jun. 2022 - Jan. 2024Yanbu Industrial City, Al Madinah, Saudi Arabia• Serve as first point of IT support on company campus • Closely collaborate with operators and staff to identify and quickly address problems • Respond to, follow, and close support tickets according to company policies • Manage incident and outages, and stay ready during power maintenance operations • Configure and deploy laptops, desktops, and printers, and install/upgrade hardware as needed • Work with vendors to fix faulty components and resolve advanced problems • Monitor stock and prepare purchase requests for hardware, software, licenses, and IT services • Analyzing technical needs, testing products, proposing appropriate based on business needs and budget, and submitting purchase orders • Deploy OS on clients and servers and install/configure security software and other programs • Join/remove computers from domain, create/move user/computer accounts, and resolve password issues • Create shared folders and assign security permissions • Deploy simple scripts using GPOs to automate routine tasks • Install/configure Cisco cameras and manage Cisco Surveillance Management system • Configure, monitor, and backup Cisco switches and routers, and manage Cisco Call Manager. • Configure/monitor FortiGate firewall and generate reports as needed • Perform internet connection load balancing and periodic backups of servers and network devices • Attend vendor webinars and meetings to learn about new technologies, and discover/evaluate new IT solutions • Keep environment secure by monitoring firewall activities and events, performing Bitdefender scans, and implementing 2FA for Office 365 services • Perform additional job-related tasks as assigned
noonIT Support Engineer
Jul. 2021 - Oct. 2021Jeddah, Makkah, Saudi ArabiaAchievements:
• Successfully worked with upper management to identify cost-effective systems and services that improved business efficiency and saved costs.
• Maintained effective communication with management, inbound, outbound, logistic, and LPS teams to support business goals and drive the success of the company. Responsibilities:
• Responsively addressed, tracked, and resolved JIRA tickets according to company policies and procedures.
• Conducted daily infrastructure checks to ensure smooth and error-free operations.
• Provided reliable and timely IT support for a wide range of operators, workstations, and end devices.
• Managed incident and problem resolution, as well as change management requests through ITSM with agreed upon SLAs.
• Assisted in the building and deployment of new racks and infrastructure.
• Visited and held meetings with team leaders to evaluate IT equipment, propose changes, and draft action plans.
• Conducted tests of functionality, security, and performance on workstations and laptops prior to deployment.
• Installed and configured Lenovo, HP, and Dell desktops and laptops, as well as Honeywell PDAs and barcode readers.
• Installed, configured, and troubleshot Windows, Office, Outlook, antivirus, and company-specific production programs.
• Created, moved, unlocked, and deleted user and computer accounts
ALKHALEEJ TRAINING & EDUCATIONIT Support (University of Hail Project)
Aug. 2015 - Jul. 2021Hail, Ha'il, Saudi Arabia
ALKHALEEJ TRAINING & EDUCATIONProject Manager Assistant (Taibah University Project)
Aug. 2014 - Jul. 2015Medina, Al Madinah, Saudi Arabia
ALKHALEEJ TRAINING & EDUCATIONIT Technician (Shaqra University Project)
Oct. 2010 - Jul. 2014Saudi Arabia
New Horizons Computer Learning CenterICDL Exams Center Coordinator
Jan. 2009 - Oct. 2010Ha'il, Saudi ArabiaAchievements:
• Successfully retained existing candidates and acquired new candidates through excellent customer service.
• Contributed to the expansion of exam sales by addressing candidate concerns and providing pre-exam education. Responsibilities:
• Monitored stock levels and ensured a sufficient supply of materials for the upcoming month.
• Prepared purchase requests for exam materials and forwarded them to the Finance Department for approval and implementation.
• Answered candidate questions and provided support before, during, and after exams.
• Booked and cancelled exam sessions as needed based on candidate availability and needs.
• Verified exam fee payments before proceeding with booking.
• Installed, maintained, and supported hardware and software infrastructure for exams.
• Connected computers and peripheral equipment to the network and performed troubleshooting as needed.
• Applied software patches and installed new versions to improve security and protect data.
• Ensured the smooth operation of exam systems for proctors and candidates during exam periods.
• Validated candidates' identification before allowing them to enter the testing room.
• Clarified exam rules, policies, and procedures to candidates after they entered the testing room.
• Ensured compliance with TVTC, ICDL Company, and exam center policies and procedures.
• Maintained a clean and positive testing environment.
• Launched exams on computers and professionally handled any unexpected occurrences.
• Assisted candidates experiencing difficulty with the exam.
• Escalated incidents to the ICDL company and provided written reports of exam events.
• Requested, received, and verified certificates to ensure accuracy of candidate information.
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