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Work Background
Flight Centre Travel GroupFCM Europe Head of Revenue Growth Management (GTM, Pricing & Product Monetisation)
Jun. 2025 - Jan. 2026London Area, United KingdomDriving sustainable revenue optimisation and market competitiveness across Europe through data-led strategy, commercial innovation, and cross-functional collaboration. Accountable for shaping regional revenue initiatives, enabling scalable growth, and embedding performance-driven practices that align local execution with global strategy. -Increased forecast revenue by 8% within 12 months through data-led pricing optimisation, simplified fee models, and enhanced recovery processes. -Delivered double-digit growth in conversion and yield by refining optimisation solutions, scaling to new markets, and implementing standardised playbooks. -Secured £500k in strategic investment by shaping business cases that supported scalability and governance improvements. -Partnered with regional executives to align commercial, product, and data functions around a unified revenue strategy. -Embedded a performance-driven culture through forecasting discipline, stakeholder collaboration, and data transparency.
Flight Centre Travel GroupFCM Europe Head of Revenue Growth Management
Jun. 2025London Area, United KingdomDriving sustainable revenue optimisation and market competitiveness across Europe through data-led strategy, commercial innovation, and cross-functional collaboration. Accountable for shaping regional revenue initiatives, enabling scalable growth, and embedding performance-driven practices that align local execution with global strategy. -Increased forecast revenue by 8% within 12 months through data-led pricing optimisation, simplified fee models, and enhanced recovery processes. -Delivered double-digit growth in conversion and yield by refining optimisation solutions, scaling to new markets, and implementing standardised playbooks. -Secured £500k in strategic investment by shaping business cases that supported scalability and governance improvements. -Partnered with regional executives to align commercial, product, and data functions around a unified revenue strategy. -Embedded a performance-driven culture through forecasting discipline, stakeholder collaboration, and data transparency.
Flight Centre Travel GroupHead of Commercial Operations - Corporate Traveller UK (Revenue Operations, GTM & Forecasting)
Jun. 2024 - Jun. 2025London Area, United KingdomLed commercial strategy and operational excellence for a £500m+ business unit, driving profitability, efficiency, and client value across sales, operations, and product. Partnered with senior leadership to standardise pricing, optimise performance through automation and offshoring, and strengthen customer retention through data-driven lifecycle management. -Directed a £500m+ P&L, delivering 45 bps YoY margin growth through pricing standardisation, process optimisation, and automation. -Improved customer retention by 5% through enhanced lifecycle management combining digital efficiency with human touchpoints. -Increased online conversion by 12% via improved onboarding, automation, and tailored customer journeys. -Negotiated multimillion-pound vendor contracts, achieving 3–4% annualised cost savings across property and technology. -Collaborated with Product Management to expand adoption of the Melon platform, improving customer experience (NPS +10). Provided strategic and operational leadership to a 200+ team and support across sales, account management, and operations.
Flight Centre Travel GroupHead of Commercial Operations - Corporate Traveller UK
Jun. 2024 - Jun. 2025London Area, United KingdomLed commercial strategy and operational excellence for a £500m+ business unit, driving profitability, efficiency, and client value across sales, operations, and product. Partnered with senior leadership to standardise pricing, optimise performance through automation and offshoring, and strengthen customer retention through data-driven lifecycle management. -Directed a £500m+ P&L, delivering 45 bps YoY margin growth through pricing standardisation, process optimisation, and automation. -Improved customer retention by 5% through enhanced lifecycle management combining digital efficiency with human touchpoints. -Increased online conversion by 12% via improved onboarding, automation, and tailored customer journeys. -Negotiated multimillion-pound vendor contracts, achieving 3–4% annualised cost savings across property and technology. -Collaborated with Product Management to expand adoption of the Melon platform, improving customer experience (NPS +10). Provided strategic and operational leadership to a 200+ team and support across sales, account management, and operations.
Flight Centre Travel GroupManaging Director - FCM Ireland (Revenue, GTM & Scale)
Aug. 2022 - Jun. 2024Dublin, County Dublin, IrelandDirected national operations and commercial growth strategy, delivering sustainable profit expansion through transformation, market diversification, and client retention initiatives. Partnered with regional and global executives to reposition the business, improve scalability, and lead post-pandemic recovery through customer-focused innovation and operational redesign. -Spearheaded post-pandemic recovery and business transformation, reshaping operations, rebuilding client confidence, and positioning FCM Ireland for sustainable growth.
Owned a €45m P&L, delivering 35% YoY profit growth through retention initiatives, pricing optimisation, and supplier consolidation. -Secured €7m in new business through market expansion and vertical diversification, supported by customer insights. -Closed €11m+ in multi-year strategic contracts by leading cross-functional bid and tender processes. -Drove digital adoption across the client lifecycle, improving operational efficiency and customer satisfaction.
Flight Centre Travel GroupManaging Director - FCM Ireland
Aug. 2022 - Jun. 2024Dublin, County Dublin, IrelandDirected national operations and commercial growth strategy, delivering sustainable profit expansion through transformation, market diversification, and client retention initiatives. Partnered with regional and global executives to reposition the business, improve scalability, and lead post-pandemic recovery through customer-focused innovation and operational redesign. -Spearheaded post-pandemic recovery and business transformation, reshaping operations, rebuilding client confidence, and positioning FCM Ireland for sustainable growth.
Owned a €45m P&L, delivering 35% YoY profit growth through retention initiatives, pricing optimisation, and supplier consolidation. -Secured €7m in new business through market expansion and vertical diversification, supported by customer insights. -Closed €11m+ in multi-year strategic contracts by leading cross-functional bid and tender processes. -Drove digital adoption across the client lifecycle, improving operational efficiency and customer satisfaction.
Flight Centre Travel GroupManaging Director - Corporate Traveller South Africa (Revenue, Product & Commercial Transformation)
Apr. 2017 - Jul. 2022Johannesburg Area, South Africa
Flight Centre Travel GroupManaging Director - Corporate Traveller South Africa
Apr. 2017 - Jul. 2022Johannesburg Area, South AfricaOversaw national operations and commercial performance, leading large-scale transformation across sales, marketing, operations, and finance. Delivered consistent revenue growth and margin improvement by redesigning the GTM model, strengthening supplier partnerships, and embedding data-driven performance management across a 180+ person team. Direct Reports: Finance, Account Management, Operations, Marketing, Sales, Supply, Onboarding & Project Management discipline leads -Scaled revenue from ZAR 1.3B to ZAR 2B (9% CAGR) through redesigned GTM strategies and improved retention. -Delivered 26% cost savings through automation, restructuring, and vendor renegotiation. -Repositioned brand to achieve 4% market share growth, enhancing competitiveness in the SME travel segment. -Strengthened supplier partnerships and customer value via consolidated agreements and joint commercial planning. -Directed and developed 180+ staff across sales, marketing, operations, supply, and project management, embedding a performance culture.
Flight Centre Travel GroupArea Manager - Flight Centre South Africa (Multi-Unit Sales & Revenue Operations)
Jul. 2015 - Apr. 2017Johannesburg Area, South Africa
Flight Centre Travel GroupArea Manager - Flight Centre South Africa
Jul. 2015 - Apr. 2017Johannesburg Area, South AfricaDirected multi-branch retail operations, driving sales performance, customer engagement, and profitability across multiple regions. Led turnaround initiatives that delivered double-digit revenue growth, improved retention, and enhanced leadership capability through focused coaching and performance management. -Led 70 staff, including 15 managers and 7 assistant managers, instilling a culture of collaboration, accountability, and excellence. -Led 15 branches and online operations, delivering double-digit revenue growth through strategic turnaround and performance coaching. -Increased average deal size by 22% through redesigned sales training, incentive alignment, and territory growth planning. -Improved profitability and retention by diversifying revenue streams and tightening cost control. -Enhanced staff retention by 11% through leadership development and succession planning initiatives.
Flight Centre Travel GroupManagement Accountant - Team leader (Revenue Strategy & Commercial Analytics)
Nov. 2012 - Jun. 2015Cape Town Area, South Africa
Flight Centre Travel GroupManagement Accountant - Team leader
Nov. 2012 - Jun. 2015Cape Town Area, South AfricaLed a finance and analytics team (4 direct reports) supporting multi-division operations, providing insights that shaped revenue and operational strategy. Improved forecasting accuracy, reporting efficiency, and commercial decision-making through enhanced data modelling, process redesign, and cross-functional collaboration. -Improved forecast accuracy by 30% and reduced reporting timelines by 25% through process redesign and enhanced modelling. -Produced executive-level financial packs and performance dashboards informing strategic decision-making. -Advised senior leadership on pricing, margin optimisation, and financial governance across multiple divisions. -Strengthened financial integrity through reconciliations, payroll oversight, and improved compliance controls. -Built analytical capability across the business via financial literacy and data training programmes.
Flight Centre Travel GroupTeam Manager - Flight Centre South Africa
Sep. 2012 - Nov. 2012Johannesburg Area, South Africa
Flight Centre Travel GroupAssistant Manager - Flight Centre South Africa
Apr. 2012 - Sep. 2012
Flight Centre Travel GroupTravel Consultant - Flight Centre South Africa
Feb. 2010 - Mar. 2012Cape Town Area, South Africa
Princess CruisesJewelry Consultant
Sep. 2007 - Nov. 2009Managing Jewellery stores across various cruise ships.
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