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Network Power<100 people
Roles
💬100%
Customer Service
🔥50%
Startup Founder
50%
Business Owner
Geos
🇽🇰50%
Kosovo
🇷🇴50%
Romania
Work Background
Founder & CEO
Teleserv BPOFounder & CEO
Jul. 2023Dhaka, BangladeshFounded in July 2023, Teleserv has rapidly established itself as a leading Offshore BPO provider headquartered in Bangladesh. Our commitment to quality and client satisfaction has fueled our impressive growth, allowing us to expand our team tenfold. We offer a comprehensive suite of BPO solutions, including: 𝗙𝗿𝗼𝗻𝘁 & 𝗕𝗮𝗰𝗸-𝗢𝗳𝗳𝗶𝗰𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲: Providing exceptional customer service across all touchpoints. 𝗦𝗮𝗹𝗲𝘀 & 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝘀: Tailored solutions to drive sales and cultivate long-term client relationships. 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀: Implementing strategic digital marketing campaigns to achieve your goals. 𝗕𝗮𝗰𝗸-𝗢𝗳𝗳𝗶𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Streamlining your operations with efficient and reliable back-office support. 𝗚𝗿𝗮𝗽𝗵𝗶𝗰 𝗗𝗲𝘀𝗶𝗴𝗻: Creating high-quality visual content to elevate your brand. 𝗦𝘁𝗮𝗳𝗳 𝗔𝘂𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Providing skilled professionals to seamlessly integrate into your existing team. 𝗧𝗲𝗹𝗲𝘀𝗲𝗿𝘃 caters to a growing list of established clients across the United States, Canada, UK, and Australia. Our dedicated agents are highly trained and operate 24/7/365 to ensure uninterrupted service delivery. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: We are a 𝗕𝗧𝗥𝗖 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿𝗲𝗱 company and a general member of 𝗕𝗔𝗖𝗖𝗢 adhering to the highest quality management and information security standards. 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗻𝗴 𝗢𝘂𝘁𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲: Teleserv offers a unique value proposition by combining high-quality services with competitive rates. Our commitment to delivering results goes hand-in-hand with our flexible payment options, ensuring a win-win partnership for our clients. We prioritize client satisfaction above all else. Our "Get Service First, Pay Later" model demonstrates our unwavering commitment to exceeding your expectations. Partner with Teleserv today and experience the difference!
Manager, Strategic Partnership
Dana FintechManager, Strategic Partnership
May. 2022 - Jun. 2023Dhaka, BangladeshI worked here as the Strategic Alliance Manager. My job responsibilities include : • Fintech Market research & analysis • Client Acquisition • Develop Sales Pipeline • Understand Client’s need and provide solution as per demand • Commercial Preparation • RFP/EOI/RFQ documentation, preparation • Develop GTM • Liaison with existing clients, cross selling and upselling • POC for existing and future prospects • Strong knowledge in tech flowchart
Business Development
Genex Infosys LimitedBusiness Development
Jan. 2020 - Apr. 2022Dhaka, BangladeshMy Job responsibilities in Genex Infosys Limited includes: • BPO, ITeS and IT related Market research & analysis • Client Acquisition • Develop Sales Pipeline • Understand Client’s need and provide solution as per demand • Commercial Preparation • RFP/EOI/RFQ, Tender documentation, preparation • Develop GTM • Liaison with existing clients, cross selling and upselling • POC for existing and future prospects • Strong knowledge in BPO, BPM, IT enabled services • Industry knowledge in Telco, FMCG, Logistics, Social Media App, MNCs and so on
Advancement Manager (Business Development) , Deputy Round Square Representative
Chittagong Grammar SchoolAdvancement Manager (Business Development) , Deputy Round Square Representative
Nov. 2016 - May. 2018Bangladesh
Business Development & Project Manager
Fleming.Business Development & Project Manager
Jun. 2015 - Jan. 2016
Customer Service Representative
LEGATO SERVICESCustomer Service Representative
Jan. 2011 - Jun. 2012Dhaka, BangladeshCanadian Project - Debt Consolidation USA Project -Merchant Cash Advance UK Project - Orange Telecom Australian Project - Solar
Virtual Assistant
Reduced PrintingVirtual Assistant
Dec. 2010 - Dec. 2011United States
Call Center Representative
Virgo Contact Center Services LtdCall Center Representative
Aug. 2009 - Nov. 2010Dhaka, Bangladesh

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Seeking US Partners for BPO Services
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