Alisa Hordoan

Site Director @Conectys

Business OwnerLife Science & Health CareProject CoordinatorResearch AssistantOffice AdministratorEngineerAdministrative AssistantPartnerExecutive CoachHRCustomer ServiceConsultingData EntryCOOHR Business PartnerLife CoachingBusiness AnalystAdvisorEngagement ManagerAssociate PartnerExecutive AssistantAssistantFinanceC-level Executive

Alisa Hordoan is the Site Director at Conectys, where she leads a dynamic team in delivering innovative customer experience solutions. With almost 2 decades of experience in operations management, Alisa has successfully driven strategic initiatives that enhanced service efficiency and client satisfaction. Her leadership style is characterized by a commitment to fostering a collaborative work environment and nurturing talent development. Alisa holds degrees in International Affairs and in Psychology from the Babes Bolyai University and is passionate about leveraging technology to transform the customer service landscape attested by 2 Green belt projects applied and 1 Black belt project.

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Network Power<100 people

Roles

✨50%

Business Owner

🧑‍💼50%

C-level Executive

🧮50%

Education

Geos

🇬🇧16%

United Kingdom

🇵🇱16%

Poland

🇺🇸16%

United States

Work Background

New Markets & Operations Director

ConectysNew Markets & Operations Director

Oct. 2023Lisbon, Portugal

Lean Digital Transformation Manager

GenpactLean Digital Transformation Manager

Apr. 2023 - Oct. 2023Lisbon, Portugal

Site Lead

GenpactSite Lead

Oct. 2020 - Mar. 2023Lisbon, Portugal

Site Manager

GenpactSite Manager

Oct. 2018 - Sep. 2020San Francisco Bay Area

Operations Manager

GenpactOperations Manager

Feb. 2018 - Sep. 2018Dallas/Fort Worth Area

Subject Matter Expert - Re-engineering

GenpactSubject Matter Expert - Re-engineering

Jul. 2016 - Jan. 2018Bucharest, Romania

Operations Team Lead

GENPACTOperations Team Lead

Apr. 2014 - Jun. 2016Bucharest, Romania

Domain Expert Trainee - Reporting Analyst

GENPACTDomain Expert Trainee - Reporting Analyst

Jan. 2012 - Mar. 2014Bucharest, Romania

Senior Process Associate

GENPACTSenior Process Associate

Dec. 2010 - Dec. 2011Bucharest, Romania

Process Associate

GENPACTProcess Associate

Mar. 2009 - Nov. 2010Cluj-Napoca, Cluj, Romania

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