Edit’h Reveli

Head of Quality Service Sector @OTP Bank Albania

Service Quality ManagerTranslatorInterpretation SpecialistCustomer ServiceData Entry

Edit’h Reveli is the Head of Quality Service Sector at OTP Bank Albania, where she spearheads initiatives to enhance customer satisfaction and streamline service delivery. With over 15 years of experience in the banking industry, Edit’h has a proven track record of implementing innovative quality assurance practices that have significantly improved client retention rates. Her leadership has been instrumental in OTP Bank Albania receiving multiple awards for service excellence. Edit’h is passionate about fostering a customer-centric culture and is committed to driving continuous improvement across all service channels.

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Work Background

Head of Quality Service Center

OTP Bank AlbaniaHead of Quality Service Center

Head of Quality Service Sector

Société GénéraleHead of Quality Service Sector

Oct. 2015Albania

Head of Quality Service Sector

OTP Bank AlbaniaHead of Quality Service Sector

Oct. 2015Albania

Retail Sales Specialist at National Commercial Bank

Banka Kombetare TregtareRetail Sales Specialist at National Commercial Bank

Nov. 2009 - Oct. 2015Bulevardi Zhan D'Ark, Tirane

Administrative Assistant, Internal Audit Group

National Commercial Bank of AlbaniaAdministrative Assistant, Internal Audit Group

Nov. 2009 - Dec. 2011Tirana

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