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Work Background
Celebrity CruisesCasino Supervisor & Care Team Associate
Sep. 2024Supervise operations for a Forbes-recognized luxury cruise line, serving high-value guests from 50+ nationalities. Lead and mentor a multicultural team, ensuring compliance, efficiency, and service excellence. Provide wellbeing support, psychological first aid, and crisis de-escalation for guests and crew alongside medical and HR teams. Manage VIP client relations with discretion in high-pressure, high-value environments.
Kairo internationalShift Manager
Sep. 2019 - Apr. 2024Accra, Greater Accra Region, GhanaDirected daily operations and led a 70+ member multicultural team in a high-volume, regulated environment. Oversaw recruitment, training, scheduling, and performance management. Applied crisis management to resolve disputes and safeguard revenue. Ensured compliance with operational and financial controls.
Millionaires Gaming AfricaMarketing And Public Relations Manager
Jun. 2018 - Feb. 2019Nairobi County, KenyaDirected marketing, PR, and event strategies for a high-end entertainment venue. Designed and executed campaigns for VIP and international clientele. Managed budgets, vendors, and partnerships to drive brand visibility and revenue growth.
Kairo internationalSlot & Marketing Manager
Jul. 2015 - May. 2018Accra, Greater Accra Region, GhanaManaged slot operations and a multicultural team, ensuring compliance and service standards. Designed targeted marketing campaigns and loyalty programs to boost engagement and repeat visits. Analyzed performance metrics to optimize profitability.
Grupo PullmanturCasino Host
May. 2012 - May. 2015Delivered personalized service to VIP guests from 50+ nationalities. Organized casino tournaments and exclusive events to build loyalty. Enhanced guest satisfaction through tailored service and proactive problem resolution.
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