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Work Background
U.S. Department of TransportationChange & Innovation Consultant (7-month Strategic Detail)
Oct. 2024 - Apr. 2025Washington DC-Baltimore AreaSelected for a strategic assignment with the U.S. Department of Transportation's Office of Innovation and Engagement (OIE) to drive organizational transformation and build innovation capacity across the agency. INNOVATION PLATFORM & SYSTEMS THINKING Led the DOT IDEAS platform, empowering employees to submit and incubate scalable ideas that increased cross-functional collaboration by 8% and improved operational efficiency by 5%. Conducted a comprehensive audit of the IDEAS MS Planner, identifying process gaps and recommending system improvements. Built bottom-up innovation infrastructure that transformed how employees contributed to organizational performance and strategic priorities. TOOLKIT DEVELOPMENT & KNOWLEDGE TRANSFER Spearheaded the creation and finalization of 15+ professional development toolkits for DOT-wide use, personally developing four comprehensive resources. Led a geographically dispersed, cross-functional team of eight through collaborative development processes, ensuring alignment with organizational goals. Introduced the Toolkit Review Checklist as a quality assurance tool, establishing new standards for learning and development materials. STRATEGIC FACILITATION & ORGANIZATIONAL ASSESSMENT Facilitated leadership retreats and staff engagements across multiple DOT transportation modes, translating strategic priorities into actionable plans. Produced service plans, communication packages, and high-level executive reports that informed decision-making. Conducted organizational assessments and one-on-one stakeholder interviews that aligned employee engagement with mission goals, driving data-informed interventions and measurable commitment.
U.S. Department of TransportationChange & Innovation Consultant (7-month Strategic Detail)
Oct. 2024 - Apr. 2025Washington DC-Baltimore AreaSelected for a strategic assignment with the U.S. Department of Transportation's Office of Innovation and Engagement (OIE) to drive organizational transformation and build innovation capacity across the agency. INNOVATION PLATFORM & SYSTEMS THINKING Led the DOT IDEAS platform, empowering employees to submit and incubate scalable ideas that increased cross-functional collaboration by 8% and improved operational efficiency by 5%. Conducted a comprehensive audit of the IDEAS MS Planner, identifying process gaps and recommending system improvements. Built bottom-up innovation infrastructure that transformed how employees contributed to organizational performance and strategic priorities. TOOLKIT DEVELOPMENT & KNOWLEDGE TRANSFER Spearheaded the creation and finalization of 15+ professional development toolkits for DOT-wide use, personally developing four comprehensive resources. Led a geographically dispersed, cross-functional team of eight through collaborative development processes, ensuring alignment with organizational goals. Introduced the Toolkit Review Checklist as a quality assurance tool, establishing new standards for learning and development materials. STRATEGIC FACILITATION & ORGANIZATIONAL ASSESSMENT Facilitated leadership retreats and staff engagements across multiple DOT transportation modes, translating strategic priorities into actionable plans. Produced service plans, communication packages, and high-level executive reports that informed decision-making. Conducted organizational assessments and one-on-one stakeholder interviews that aligned employee engagement with mission goals, driving data-informed interventions and measurable commitment.
Internal Revenue ServiceDirector of Strategic Operations & Transformation
Mar. 2020Washington, United StatesStrategic advisor to the COO driving enterprise-wide transformation across operations, contract management, and workforce development. Managed a $14.1B budget while leading initiatives that improved departmental efficiency by 15%. Founded the Enterprise Contract Oversight Center (ECO Center) from concept to execution, establishing new standards for contract management, cybersecurity, and human capital operations. ENTERPRISE INNOVATION & TRANSFORMATION Built the ECO Center as a strategic function, advising executive leadership on complex contract oversight and operational alignment. Proposed an AI-powered validation bot to auto-check pre-solicitation content for compliance, positioning the organization at the forefront of procurement innovation. Led a cross-functional coalition between Procurement, Cybersecurity, and Accessibility Compliance teams to reduce risk in contract awards and create sustainable collaboration frameworks. Spearheaded a Lean Six Sigma initiative across six stakeholder groups, identifying eight automation opportunities and delivering 12 phased process improvements. PROCESS REDESIGN & OPERATIONAL EXCELLENCE Redesigned the contractor onboarding process using SIPOC methodology and input from 100+ employees. Reduced IRS staff workload by 10% while improving the experience for 28,000 contractors. PEOPLE DEVELOPMENT & CULTURAL TRANSFORMATION Launched and scaled four mentoring program cohorts, increasing engagement by 8.2% and fostering cultural transformation for 175+ employees. Designed and delivered 70+ training sessions and 40 Q&A forums, upskilling over 19,000 employees and closing critical knowledge gaps.
United States Senate SAAU.S. Congressional Fellow
Dec. 2019 - Dec. 2020Washington DC-Baltimore Area(One-Year Fellowship | 1% Acceptance Rate) U.S. Senate Homeland Security & Governmental Affairs Committee Selected from thousands of applicants for one of the nation's most competitive government fellowships, gaining unprecedented access to observe how complex federal systems operate—and where they break down. This experience deepened perspective on organizational transformation and reinforced the critical importance of agility in government. SYSTEMS THINKING & ORGANIZATIONAL INSIGHT Researched national security policies while observing firsthand how bureaucratic structures, interagency silos, and rigid processes slowed government response to evolving threats. Witnessed the gap between policy intent and operational reality, reinforcing understanding of how organizations must build agility to remain effective. Collaborated with cross-functional teams to assess federal agency operations, identifying where organizational inefficiencies undermined mission delivery and impacted both employees and the citizens they served. PEOPLE-CENTERED POLICY & CHANGE DYNAMICS Assisted in drafting policy briefs and legislative reports, observing that effective policy requires understanding not just what what needs to change, but how to bring people along through that change. Saw firsthand how resistance, culture, and communication patterns determined whether reforms succeeded or stalled. This experience reinforced a core belief: transformation isn't about better processes—it's about creating environments where people can adapt, collaborate, and deliver on mission under pressure.
Partnership for Public ServiceLeadership Development Coach & Facilitator
Oct. 2016 - Apr. 2018Washington DC-Baltimore AreaSelected as co-coach and facilitator for a prestigious NGO leadership development program, providing executive coaching and facilitation alongside full-time federal role. Supported the growth of 25 senior-level federal leaders (GS-13 through GS-15) through a comprehensive 10-month leadership program. EXECUTIVE COACHING & LEADERSHIP DEVELOPMENT Provided one-on-one coaching and group facilitation to senior federal leaders navigating complex organizational challenges and preparing for executive-level roles. Guided participants through the Executive Core Qualifications framework, helping them identify leadership gaps and develop strategies for career advancement. Facilitated dialogues and debriefs on critical leadership topics including strategic thinking, building coalitions, leading change, and developing others—competencies essential for executive success. PROGRAM FACILITATION & DESIGN Led activities and discussions that translated leadership theory into practical application, creating space for peer learning and authentic leadership development. Managed program logistics while maintaining focus on participant growth and engagement.
Department of Veterans AffairsOrganizational Effectiveness & Engagement Manager
Dec. 2013 - Mar. 2020Washington DC-Baltimore AreaStrategic advisor to Senior Leadership transforming organizational effectiveness across the Office of Research & Development's 3,000-employee operation. Drove innovation in procurement and financial systems, managing $30M+ in annual procurement while directing a $1B budget supporting 2,000+ research projects annually. Led workforce planning, employee engagement initiatives, and change management efforts that improved operational efficiency and team performance across 95+ research sites nationwide. TRANSFORMATION INITIATIVES Spearheaded a complete overhaul of the Veterans Equitable Resource Allocation (VERA) database, leading a geographically dispersed team of seven financial professionals and two IT consultants to simplify reporting requirements and establish new operational equity standards. This initiative redefined how resources were allocated across the enterprise, ensuring fairness and transparency. Directed a team of 25 consultants in upgrading IT systems for managing scientific research proposals, employing agile project management methodologies to enhance proposal review and processing efficiency by 10%. This strategic improvement accelerated research timelines and strengthened executive-level decision-making. PEOPLE DEVELOPMENT & ORGANIZATIONAL AGILITY Built and led a nationwide training and development program for administrative employees, managing six trainers who delivered educational initiatives across 20+ research sites. Established best practices that drove operational excellence and created a culture of continuous learning. Mobilized change agents throughout the organization and fostered cross-functional connections that improved information flow, stakeholder feedback, and adoption rates for large-scale transformation initiatives.
U.S. Department of Veterans AffairsProgram Analyst (Operations)
Jun. 2009 - Nov. 2013Washignton, DCManaged operational and financial systems supporting senior leadership, establishing the fiscal discipline and strategic problem-solving approach that became hallmarks of later transformation work. FINANCIAL MANAGEMENT & STRATEGIC OVERSIGHT Executed a $22M budget, monitoring obligations and expenditures while advising senior management on spending optimization. Identified cost savings opportunities, recommended alternative funding sources, and conducted compliance audits that ensured fiscal accountability across the organization. EXECUTIVE ADVISORY & STAKEHOLDER ENGAGEMENT Served as trusted advisor to the Chief Officer, Deputy Chief Officer, and senior leadership on administrative and operational matters. Developed executive communications—white papers, briefings, presentations—that translated complex information for Senior Executive Service audiences. Represented the VA and Office of Public Health with federal agencies, Veterans Service Organizations, and external partners, building strategic relationships that advanced organizational priorities. STRATEGIC PROBLEM SOLVING Resolved a critical data security challenge for the congressional Project Shipboard Hazard and Defense (SHAD) initiative. Designed a secure contractor workspace within VA's data analysis system, protecting sensitive information while delivering the congressional report on schedule.
United States Marine CorpsUnited States Marine
Sep. 1998 - Sep. 2003
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