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Work Background
MARN AdvisoryCommercial Advisor / Owner
Nov. 2025United States
EtihadVice President Guest Experience
Oct. 2024 - Oct. 2025Abu Dhabi Emirate, United Arab Emirates
IFSA (International Flight Services Association)Board Member at IFSA Foundation Board
Jan. 2021 - Apr. 2024
JetBlue AirwaysDirector Product Development
Jul. 2015 - Apr. 2024Greater New York City AreaLeading design and implementation of:
•JetBlue's onboard experience - multiple award-winning and industry leading products, including JetBlue’s Mint experience (cabin interior, food & beverage programs, hospitality and amenities)
•JetBlue's in-flight entertainment and digital onboard experience including wi-fi and seatback systems, content and monetization strategy
•JetBlue's ground experience including airport design, concessions programs and lounge products
•JetBlue's customer facing partnerships across the travel journey
JetBlue AirwaysManager Product Development
Nov. 2014 - Jul. 2015Greater New York City Area• Led the creation and implementation of full aircraft and service redesign • Designed and operationalized new customer experiences and processes to drive operational efficiency
• Established and expanded the network of strategic partnerships (over 20 third party providers)
JetBlue AirwaysManager Strategic Sourcing
Sep. 2013 - Nov. 2014• Led all sourcing and procurement for the Commercial organization
• Enhanced JetBlue’s leadership positioning in the industry through building collaborative relationships and maintaining sustainable cost structure
• Improved operational efficiencies while reducing costs through supply chain redesign and outsourcing of key services
JetBlue AirwaysAnalyst Process Effectiveness
Jun. 2010 - Aug. 2013• Improved speed to market through process redesign that enhanced and facilitated collaboration with internal customers and external business partners
• Streamlined business and operational processes, mitigated risks and built controlled environment around business systems throughout the organization by leveraging Lean Six Sigma methodology
Ventura Air Services (AirEast)Business Process Manager
Oct. 2009 - Jun. 2010• Led risk assessment of existing business systems and processes to identify improvement opportunities
• Re-engineered and enhanced business processes and practices to increase efficiency
• Collaborated with a third-party branding company to assess and redefine market positioning and brand identity of the private charter services
Goldman SachsSummer Associate
Jun. 2008 - Aug. 2008• Analyzed financial and operational data to develop risk-mitigation measures and implemented quick-win tactical projects
• Worked cross-functionally to create comprehensive trading flow framework for all financial products, adding to company knowledge base
Aegean AirlinesSupervisor Regional Operations
Mar. 2006 - Jul. 2006
Object Builder Software (OBS), Inc./ Computer Science Corporation (CSC)Middle-office Project Manager
Dec. 2002 - Feb. 2006
Top AdvertisingAccounting Officer
Oct. 2000 - Dec. 2002
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