A seasoned senior executive with over 20 years of global experience in the aviation and travel industries with specialization in Customer Experience (CEX), Product Development, and Strategic Partnerships. Proven track record of reimagining the passenger journey for major international carriers, notably Etihad Airways and JetBlue, where I led award-winning initiatives like the "Mint" premium experience. Currently, I serve as a commercial advisor focusing on travel technology and strategy.
Core Competencies:
Customer Experience (CEX) Design: End-to-end journey mapping from booking to destination.
Product Strategy: Cabin interiors, inflight entertainment, and premium service design.
Strategic Sourcing: Vendor management, cost reduction, and supply chain optimization.
Process Improvement: Lean Six Sigma methodology and operational efficiency.More...