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Work Background
Commerz Global Service SolutionsTransaction Monitoring Senior Specialist
Oct. 2024Federal Territory of Kuala Lumpur, Malaysia
Touch 'n Go GroupSenior Associate
Jun. 2022Federal Territory of Kuala Lumpur, MalaysiaResponsibilities: • Monitor transactions and activities to identify unusual or suspicious patterns using several analytical tools and systems to detect potential fraudulent behavior. • Analyze large datasets daily provided via excel and internal systems to identify trends, anomalies, and potential fraud indicators. Excel skills is a must in analyzing these data. • Conduct thorough investigations into flagged transactions or accounts to determine the legitimacy of activities happened inside Touch n Go cards. Blacklist effected cards to prevent further fraud usage on the cards. Collaborate with other departments, such as Business Intelligence team, Risk department, directors and head of departments to gather information and insights. • Maintain detailed records of investigations, findings, and actions taken. Provide and prepare documentations and reports to be used for investigation by the police. • Conduct analysis on fraudulent activities, trends, and provide mitigation strategies. Develop, submit findings and implement strategies to prevent further fraud activities within the Touch n Go cards. Provide insights and participate in the upgrading or testing of new monitoring systems to enhance security measures. • Stay informed about emerging fraud trends and technologies, participate in meetings and learnings to proactively address potential threats. • Communicate effectively with internal teams, including customer support, refund team, risk management, and law enforcement, to share insights and coordinate responses. • Ensure compliance with relevant regulations and industry standards related to fraud prevention and detection.
Hong Leong Bank BerhadAML Centralized Team Assistant Manager
Oct. 2019 - May. 2022Damansara City• Complete customer due diligence, enhanced due diligence and periodic reviews for Low, Medium, High and Very High Risk customers. • Perform all name screening, transaction activity checks for new and existing customers. • Liaise with branches, sales team, regional managers, head of departments and other internal Compliance departments in completing the customer reviews. • Perform monthly reviews on team members work activities in accordance with standard operation procedures and company guidelines. • Meet my personal targets and those of the team as a whole. Assist in completing the task and ad-hoc projects as assign by the manager from time to time. • Assist in the training of new staffs, system applications, workplace, stationeries and laptop applications. • To assist with the recruitment of new team members by conducting interviews and screening of candidates. • Complete reporting on a daily basis as required by management. To follow up with countrywide branch managers, Departments Heads, Regional Managers and making sure assigned projects are completed as per schedule. • Assign task to team members and provide assistance and advice whenever required.
PayPalTransaction Monitoring & Compliance Senior Analyst
Aug. 2012 - Jun. 2019Petaling Jaya, Selangor•As a Compliance Analyst, my main task is to validate and scrutinize client’s information’s and documentations submitted to us for suspicious activity reporting. Comply with Financial Services and internal compliance, policy and legal requirements. •Responsible for direct STR submission to BNM via BNM portal for suspicious transactions and activities. •Responsible for the review of customers’ accounts related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs and also verify documents submitted that appear to be fraudulent. •These include filtering user’s accounts to identify various offences which if found, consequent reporting would be sent to analyst US office to be reported to FinCen (U.S. Department of the Treasury) and AU office to be reported to ASIC (Australian Securities and Investments Commission). •Expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations. •Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly. •Processing queue items such as Know Your Customer (KYC), Know Your Business (KYB), Suspicious Activity Reporting (SAR), Politically Exposed Person (PEP), Watch List Management (WLM), Office of Foreign Assets Control (OFAC Sanctions) and Transaction Monitoring in a timely manner as measured against communicated departmental targets. •Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes. Ability to make discretionary decisions based on research with a certain degree of creativity and latitude. Adapting to new technology and systems is vital especially during the PayPal-eBay separation.
HP Financial CorporationCustomer Delivery Specialist
Apr. 2011 - Aug. 2012Kuala Lumpur, Malaysia• Assisted three Financial Sales Manager based in Australia in setting up corporate agreement leases for HP IT equipment for various corporate customers in Asia Pacific region. • It also involved complex and delicate role of managing the relationships with all the customers and ensured that all necessary approvals were in place. Ensured that the pricing of the leases was accurate and profitable. • Ensured that the asset level billing details were accurately set up and that all documentation was accurate and properly executed. Was the first point of contact for any enquiries and issues that are customer might have and have worked closely with various departments and colleagues within Hewlett-Packard to resolve the issues.
HSBCSenior Global Service Executive
Jan. 2005 - Mar. 2011Cyberjaya, Selangor• As a front liner for Electronic Payment Services for international payments and investigations. Also dealt with various departments such as Trade Services, Securities, Treasury, Global Markets, HSBC branches, relationship managers within HSBC and banks around the world which was necessary in completing the daily payments’ investigations. • Verified manually input payment and bank SWIFT payment messages from Customer Service Department to banks around the world. • Perform ad-hoc task as assign by team leader and perform reporting on a daily basis. Jan 2005 – Aug 2009 Customer Telephone Services UK) • Answer incoming calls and manage and resolve customer complaints. • Provide products information and perform sales on banking products by identifying the customer needs and requirements. • Identify and escalate issues to supervisors.
Berjaya Vacation Club BerhadCustomer Service Executive
Jan. 2002 - Dec. 2002Kuala Lumpur, Malaysia* Perform room reservations around the world for executive members of Berjaya Vacation Club by making sure bookings are completed in a timely manner. * Was the first point of contact via phones and emails on reservations, cancellations and complaints. Countries supported: Malaysia, Australia, China, Singapore, UK.
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