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Work Background
TolaramBusiness Head - Indomie Cafe
Oct. 2022Lagos State, Nigeria- Playing a pivotal role in driving the success and growth of our brand. Responsible for developing and executing the overall business strategy, ensuring financial stability, and leading a high-performing team. - I oversee the financial management of Indomie Cafe, including budgeting, forecasting, and financial analysis. Identifying cost-saving measures and optimising profitability. Also be responsible for the smooth operation of our cafe locations, ensuring efficient procurement, inventory management, and adherence to quality and safety standards. - Forefront of driving business development initiatives. This includes identifying growth opportunities, assessing market potential, and exploring partnerships. Strategic thinking and market insights will contribute to expanding the reach of the Indomie Cafe brand. - I oversee marketing strategies to enhance brand awareness, drive customer engagement, and maintain a strong online presence. Developing ideas and understanding of consumer preferences will contribute to successful advertising campaigns and promotional activities. - Additionally, I manage relationships with vendors, negotiate contracts, and ensure the timely procurement of ingredients and supplies. By staying updated on industry trends, conducting market research, and monitoring key performance indicators, continuously seeking opportunities for innovation and improvement.
TolaramBusiness Head - Indomie Cafe
Oct. 2022Lagos State, Nigeria- Playing a pivotal role in driving the success and growth of our brand. Responsible for developing and executing the overall business strategy, ensuring financial stability, and leading a high-performing team. - I oversee the financial management of Indomie Cafe, including budgeting, forecasting, and financial analysis. Identifying cost-saving measures and optimising profitability. Also be responsible for the smooth operation of our cafe locations, ensuring efficient procurement, inventory management, and adherence to quality and safety standards. - Forefront of driving business development initiatives. This includes identifying growth opportunities, assessing market potential, and exploring partnerships. Strategic thinking and market insights will contribute to expanding the reach of the Indomie Cafe brand. - I oversee marketing strategies to enhance brand awareness, drive customer engagement, and maintain a strong online presence. Developing ideas and understanding of consumer preferences will contribute to successful advertising campaigns and promotional activities. - Additionally, I manage relationships with vendors, negotiate contracts, and ensure the timely procurement of ingredients and supplies. By staying updated on industry trends, conducting market research, and monitoring key performance indicators, continuously seeking opportunities for innovation and improvement.
Tolaram GroupManager of Operations
Nov. 2019 - Sep. 2022Lagos, Nigeria● Successfully handled multiple units and played a key role in opening new restaurants, ensuring smooth operations and consistent customer experience. ● Demonstrated expertise in analyzing data, conducting market research, and using insights to make informed strategic decisions, including menu planning and the development of new products. ● Led a large team of 260+ employees, fostering a positive work environment, and providing effective leadership and guidance for improved performance. ● Designed comprehensive training modules tailored to the business’s long-term growth, equipping employees with the necessary skills and knowledge to excel in their roles. ● Implemented strategic hiring practices to recruit top talent for key positions, ensuring a high-performing team and optimal business outcomes. ● Orchestrated marketing campaigns and initiatives, leveraging creative strategies and utilizing various channels to increase brand awareness, drive customer engagement, and boost sales. ● Demonstrated strong financial acumen through effective budgeting, cost control measures, and action planning, resulting in improved profitability and operational efficiency.
Tolaram GroupManager of Operations
Nov. 2019 - Sep. 2022Lagos, Nigeria● Successfully handled multiple units and played a key role in opening new restaurants, ensuring smooth operations and consistent customer experience. ● Demonstrated expertise in analyzing data, conducting market research, and using insights to make informed strategic decisions, including menu planning and the development of new products. ● Led a large team of 260+ employees, fostering a positive work environment, and providing effective leadership and guidance for improved performance. ● Designed comprehensive training modules tailored to the business’s long-term growth, equipping employees with the necessary skills and knowledge to excel in their roles. ● Implemented strategic hiring practices to recruit top talent for key positions, ensuring a high-performing team and optimal business outcomes. ● Orchestrated marketing campaigns and initiatives, leveraging creative strategies and utilizing various channels to increase brand awareness, drive customer engagement, and boost sales. ● Demonstrated strong financial acumen through effective budgeting, cost control measures, and action planning, resulting in improved profitability and operational efficiency.
McDonald's, IndiaDeputy Manager Operations
May. 2015 - Nov. 2019Hyderabad Area, India• Responsible for achieving the planned sales number, close to 25 Cr/annum and profits (close to 1.2 Cr/annum) for five stores • Leading a team of 6 direct reports and 190+ indirect reports across 6 retail stores. • Identifying the sales gaps and opportunities in building business basis product mix data analysis, trends, and patterns in customer segments and running store-specific promotions to optimize business. • Responsible for identifying the root cause issues of underperforming stores, developing and executing an action plan to improve bottom store performance in terms of sales and operations standards. • Recruitment and orientation of “Management Trainees” through campus interviews. • Providing coaching, resources and motivation to store managers to help deliver planned sales/profits. • Coordinating with legal authorities about compliance-related works. • Execution of national-level promotions in six stores and analyzing trends and patterns. • Doing demo trials for new product launch in select stores, analyzing patterns and giving suggestions to Management. • Responsible for handling all customer complaint escalations. • Responsible for coaching and development of store managers. • Responsible for delivering “McDonalds” standards of Quality, Service and Cleanliness experience to 10000 customers a day.
McDonald'sRestaurant Manager
Aug. 2008 - May. 2015India• Responsible for making/achieving the plan P&L for store. • Experience in Handling Drive Thru and Home Delivery Sale models. • Responsible for achieving Q.B.P (Quarterly Business Plan) targets for Operations/ Sales & Profitability and People results. • Controlling operating costs to optimize on SOI (Store Operating Income). • Managing a team of 45 people including Crew/Floor Managers/Assistant Managers to achieve Business results in terms of operations, sales and profit. • Liaisoning within the store team to motivate and control staff to help them perform better. • Responsible for all type of Internal Communication e.g Crew Meetings, Manager Meetings, Training Classes within the store. • Doing LSM (Local Sales & Marketing) activities to optimize sale, e.g School/college visits/ Tie ups/ Business Tie ups with other stores. • Execution of a customer care culture at the store level. • Execution of McDonald’s APMEA (Asia Pacific Middle East and Africa) GROIP (Global Restaurant Operation Improvement Process) Action plans to improve store performance. • Responsible for managing controllable Food costs e.g Raw Waste/Completed Waste/Oil Usage/Condiments usage to optimize GP margin. • Responsible for optimizing labor cost by improving GCPMH for Crew Labor (Guest Count Per Man Hour) and having the right no. of Managers. • Doing recruitments to achieve the critical strength of workforce at the restaurant. • Responsible for achieving the Mystery Shopping results. • Launching regional sales promotion campaign. • Have done initiatives like collecting Visiting Cards of Guests, Sending SMSs to Customers about Home Delivery & Drive Thru promotions to increase Sales. • New store launch • Responsible for reducing the Employee Turn Over % to the target no.s
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