Altron BotswanaCountry General Manager & Director
Feb. 2019 - Aug. 2022Spearheaded the transition from Bytes Technology Group to Altron Botswana, delivering end-to-end rebranding and enterprise system harmonization. Architected a multi-phase program covering brand migration, data governance, cybersecurity alignment, and systems re-platforming, anchored by a strategic CAPEX roadmap. Deployed a rebranding matrix auditing 700+ digital and physical brand assets, including platforms, SLAs, documentation, cloud tenancy, and contracts.
Led full ERP and enterprise architecture integration, unifying fragmented legacy systems (HRM, finance, inventory, service desk) into a secure, centralized Altron-standard ERP with automated workflows and reporting. Directed data migration and business continuity planning to ensure zero disruption to Tier-1 clients in government, financial services, mining and telecom. Implemented change readiness via continuous engagement, retraining, and phased adoption: achieving full alignment with zero attrition or downtime. Enhanced compliance with ISO, SOC.
Redesigned compliance and delivery governance for Fortinet cybersecurity services, aligning SLAs, OEM licensing, and Tier-1 requirements. Introduced risk-based thresholds, dashboards & contract controls: unlocking new revenue & meeting high-assurance mandates.
Led ISP & Hardware Maintenance case management platform implementation with geospatial escalation, workflow intelligence, and analytics: reducing resolution time and boosting customer satisfaction. It had a central command hub, turning it into a retention asset.
Directed national NCR ATM deployment using heat maps and usage analytics. Designed real-time diagnostics and proactive maintenance, reducing SLA breaches. Shifted procurement from capex to OPEX: enhancing cost predictability & scalability.
Negotiated successful clemency from a significant tax penalty linked to an inherited liability. Initiated and led a comprehensive forensic audit of the company’s governance, uncovering critical compliance gaps.