Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
5th Avenue Property Management, Inc.Head of Administration and Accounts
Mar. 2011 - Jan. 2013• Managed all incoming and outgoing correspondence, ensuring timely communication flow across the organization.
• Maintained accurate filing, archiving, and retrieval systems for finance, administrative, and insurance documentation.
• Planned and coordinated Board meetings, including preparing agendas, scheduling sessions, and taking official board minutes.
• Oversaw maintenance and repair schedules for office equipment and facilitated timely procurement of office supplies.
• Maintained up-to-date financial records and prepared routine financial reports for management decision-making.
• Processed full-cycle accounting tasks, including payment vouchers, payroll, bank reconciliations, petty cash management, invoicing, and receipting.
• Prepared, remitted, and filed all statutory payments, ensuring compliance with regulatory requirements.
5th Avenue Property Management, Inc.Property Facilities Manager
Feb. 2011 - Sep. 2023• Lead and coordinate all administrative, operational, and accounting functions, ensuring smooth day-to-day performance and strong organizational compliance.
• Oversee financial planning, budgeting, reporting, and audit coordination, including preparing financial performance briefs for the Board and liaising with external auditors for timely completion of statutory audits.
• Serve as the primary bank account agent for 12+ years, ensuring accurate financial controls and secure fund management.
• Manage security operations, including daily supervision of onsite security teams, collaboration with security firms, and engagement with local law enforcement to maintain a safe environment.
• Ensure full functionality of CCTV systems, alarm backups, and all security infrastructure, safeguarding company assets and property.
• Maintain strong stakeholder relations by addressing tenant and occupant concerns promptly, ensuring a safe, conducive, and productive business environment.
• Plan, schedule, and oversee maintenance of critical building equipment—including generators, lifts, fire systems, and water pumps—to guarantee operational reliability and regulatory compliance.
• Lead contractor and vendor management, including sourcing, negotiating, overseeing service delivery, and ensuring optimal value for money.
• Provide hands-on leadership to a team of 24 subcontracted staff, ensuring performance, accountability, and excellent service delivery across all operational areas.
• Record board minutes, follow up on implementation of board directives, and ensure effective execution of organizational plans and policies.
• Draft comprehensive and professional Chairperson’s AGM Reports, ensuring accuracy, clarity, and strategic communication to key stakeholders
5th Avenue Management Co. LtdFacilities/Property Manager
Feb. 2011
Kingsway Business Systems LtdClient Services Officer
Sep. 2009 - Feb. 2011Kenya(Kingsway Business Systems Ltd is a leading ICT solutions provider in Kenya delivering consulting and outsourcing services to a diverse client base.)
Key Responsibilities
• Served as the primary point of contact for clients, addressing inquiries, resolving issues promptly, and ensuring smooth communication throughout the service cycle.
• Managed client accounts and collaborated closely with the sales team to ensure timely contract renewals and sustained client retention.
• Prepared and presented account status reports for internal stakeholders to support decision-making and performance tracking.
• Engaged clients to understand their requirements, communicate product/service value, and propose suitable solutions that aligned with their business needs.
• Built and maintained strong client relationships founded on trust, responsiveness, and consistent service excellence.
• Partnered with internal teams—including technical, sales, and support—to ensure client needs were addressed effectively and efficiently.
• Coordinated cross-functional efforts to manage and resolve client requests in a timely and professional manner.
• Handled and resolved client complaints, ensuring quick turnaround and strengthened customer satisfaction.
• Collected and analyzed client feedback to identify trends, highlight service gaps, and support continuous improvement of products and services.
Intch is a Professional Networking App for the Future of WorkSee more people like SAMUEL on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1532392 people
239
Operations and Data Management Profesional @ AssignIT International
20
Independent Consultant | Strategic Operations & Compliance Advisor
34
Logistics & Office Operations Specialist. @ Faulu Microfinance Bank
170981 people
239
Operations and Data Management Profesional @ AssignIT International
20
Independent Consultant | Strategic Operations & Compliance Advisor
16
MANAGEMENT CONSULTANT AND BUSINESS CONSULTANT @ Perfometer Agribusiness Limited