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Work Background
VFS Legal LimitedBusiness Operations Manager
Jul. 2019Bromley- Overall responsibility for day to day running of operations across all departments of the business to manage a capital portfolio in excess of £50 million, reporting directly to the COO & Executive Board. - Developing & Implementing Change Management strategies to enable significant portfolio growth & diversification (500% growth in 5 years) whilst minimising additional business overheads & unifying systems across different business strands to promote visibility & collaboration across all departments. - Designing & implementing short term processes to enable the business to establish viability of new ventures before investing in longer-term solutions & to ensure no interruption to Business-as-Usual during Change Processes. - Overall Project Management responsibility for all business change processes, using a variety of methodologies, including Agile & Scrum. - Direct line management of Operations Team, plus matrix management responsibility across Credit, Audit, Finance & Sales departments. - Development of business HR policies to provide clarity & enable more effective line management of team members & to promote CPD among staff, where none had previously been present. - Day to day oversight of client accounts & client liaison at senior management level, including handling escalated issues & complaints, conflict resolution, identification of further business opportunities & referral of potential credit risks. - Providing Technical Sales support to Sales department & prospective Clients. - Regular monthly & ad-hoc Client & MI reporting, including full monthly Business Operations overview report to the Executive Board, and detailed portfolio analysis to identify and monitor business costs, risks and opportunities.
VFS Legal LimitedOperations Manager
Jun. 2018 - Jul. 2019Bromley, Greater London, United Kingdom
VFS Legal LimitedTechnical Operations Manager
Feb. 2017 - May. 2018Bromley, Greater London, United Kingdom
Monteverdi Choir & OrchestraArtistic Administrator
Jul. 2015 - Feb. 2017London, United Kingdom- Development of project planning strategy to maximise the reach of the company both in the UK & internationally. Identification & development of new areas of business, whilst continuing to strengthen existing stakeholder partnerships. Identifying targets for growth & improving business efficiency. - Overall responsibility for project control & management of around 50 performances per year in Europe & the US across 10-12 projects involving three separate ensembles. Overview planning of all projects, cost estimation, contract negotiation & engagement of artistic assets. Continuous project review to ensure viability, & post-project financial reconciliation. - Overseeing & managing the detailed logistical delivery of all projects by the Concerts project delivery team of 5 people. - Managing project budgets between £100,000-£2.5million, tasked with reversing potential deficits into bottom line profits & negotiating contracts in order to share risk equally between all stakeholders. Identifying cost savings throughout all strands of a project & sourcing additional revenue streams where necessary. - Managing sponsorship income from corporate & private sources, liaising with a variety of stakeholders & overseeing delivery of reciprocal benefits. Negotiation with stakeholders to ensure maximum revenue generation with minimal risk. - Selection & development of new company-wide management software to stream-line planning, scheduling, budgeting & resource management for all projects. Due to come on-line fully by June 2017. The resultant system will save significant man-hours, prevent work duplication & significantly expand the range & detail of project reporting functions, whilst enhancing the end-user experience.
Harrison/Parrott LtdTours & Projects Manager
Jan. 2011 - Jul. 2015- Management & development of project strategy for a portfolio of clients, leading a team of country-specific specialists. - Sole responsibility for delivery & project management of multiple concerts, tours, & theatre productions in Europe, the US & Asia. Overview planning, cost estimation, contract negotiation, detailed scheduling & logistical planning. Project execution & continuous review to ensure viability, & post-project financial reconciliation. - Assessing company risk for principal-contracted projects & minimising inherent risk through negotiation of contracts, purchase of insurance & reduction of tax liabilities working within regional laws & guidelines. - Initiating & spearheading the strategic development & management of a touring specific software program for internal use & commercial resale. Integrating a system of several independent databases & spreadsheets into a single unified project management database capable of recording project sales, logistical planning, financial management & reporting functions. - One of four staff leading development of Touring sales & department structure following departure of 2 company Directors. Included managing staff workload, training new staff & monitoring performance, as well as motivating staff to share a continuous drive for business growth & system efficiency savings. - Overseeing development of a company Business Continuity Plan for protection of business-critical functions in case of a variety of catastrophic events.
London Symphony OrchestraConcerts & Tours Coordinator
May. 2005 - Jan. 2011- Oversight of all aspects of orchestral management, including Estimate / budget preparation, negotiating contracts & planning projects to conform with staff union agreements. - Management of tours, UK concerts & recording sessions, as well as the orchestra’s schedule database & concert records. Maintaining budgets within strict limits, responsible for all logistics, schedules, visas, travel & freight. - Liaising closely with all parties to ensure successful delivery of projects. Ability to communicate effectively with personnel representing a variety of stakeholders at all levels in order to align differing objectives & perspectives. - Assisting with development & testing of new company scheduling database designed to save time, improve record keeping & reduce physical paper-trails. - Responsibility for managing full company office premises move. Learning AutoCad functionality to design & plan new premises layout. Liaison with all departments to establish spatial, storage & technology requirements & allocations. Appointment of approved contractors to supply fixtures & fittings & carry out move logistics within agreed budgets. Planning of moving schedule in liaison with old & new premises management companies. Logistical management of move process & liaison to ensure all infrastructure & IT services were in place in a timely fashion.
Baxter & Co Chartered Certified AccountantsOffice Administrator / PA to Senior Partner
Jan. 1997 - Dec. 2004Orpington, Kent- Series of several vacation placements followed by full-time gap year employment. - General clerical tasks & the reorganisation of the firm’s archiving system. - Established new client & bank database for the firm using Microsoft Access. - Track record of analysing existing processes & re-engineering to create simpler, more efficient solutions, saving time & money whilst enhancing end-user experience. - Summer 2004: summer placement as EA to the senior partner.
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