Leen Alqam - Resident Assistant, Southern New Hampshire University

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Work Background

Southern New Hampshire UniversityResident Assistant

Aug. 2022Manchester, New Hampshire, United States• Create and implement social, educational, and recreational programs for 30 residents. • Promote positive relations between residents and staff, by coordinating events that gather residents together to build positive communication. • Assist residents with transitioning into new living environments and maintain strong relationships with residents.

Southern New Hampshire UniversityOffice Assistant

Aug. 2022Manchester, New Hampshire, United States• Produce high-quality Excel documents, Spreadsheets, and presentations for statistical analysis to note trends and draw conclusions. • Coordinate, schedule, and arrange students’ events and calendars.

Barnes & Noble, Inc.Book Seller

Feb. 2022 - May. 2022Manchester, New Hampshire, United States• Delivered the highest level of customer service by greeting, communicating, and assisting customers with online orders. • Applied interpersonal and communication skills to establish a selling relationship with customers.

WebhelpOperations Team Manager

Nov. 2020 - Nov. 2021Jordan• Conducted weekly team meetings that created high engagement and positive communication between the team members. • Coached and motivated my team’s success by continuously overachieving our KPIs and guiding them in handling and resolving complex problems. • Used Microsoft suite, Spreadsheets, and Microsoft Power BI to perform statistical analysis and develop trending and forecasting.

WebhelpQuality Analyst

Jul. 2020 - Nov. 2020Jordan• Used Excel, Tableau, and PowerPoint to create presentations, flowcharts, and graphs to prepare weekly feedback to team leaders for improving quality and productivity. • Developed the best solutions for a client's data through extensive system analysis and research to locate fresh observations for pinpointing any potential issues.

WebhelpContent Moderator

Jun. 2020 - Jul. 2020Jordan• Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters. • Remained up to date on workflow changes, operational guidelines, and community standards to implement correct policies.

AmazonCustomer Service Assistant

Oct. 2019 - Dec. 2019Amman, Jordan• Answered customer calls or emails and assisted with special requests or resolving complaints. • Processed refunds and exchanges in alignment with store policies.