image.jpg

• Create and implement social, educational, and recreational programs for 30 residents.
• Promote positive relations between residents and staff, by coordinating events that gather residents together to build positive communication.
• Assist residents with transitioning into new living environments and maintain strong relationships with residents.

Resident Assistant

• Produce high-quality Excel documents, Spreadsheets, and presentations for statistical analysis to note trends and draw conclusions.
• Coordinate, schedule, and arrange students’ events and calendars.

Office Assistant

• Delivered the highest level of customer service by greeting, communicating, and assisting customers with online orders.
• Applied interpersonal and communication skills to establish a selling relationship with customers.

Book Seller

• Conducted weekly team meetings that created high engagement and positive communication between the team members.
• Coached and motivated my team’s success by continuously overachieving our KPIs and guiding them in handling and resolving complex problems.
• Used Microsoft suite, Spreadsheets, and Microsoft Power BI to perform statistical analysis and develop trending and forecasting.

Operations Team Manager

• Used Excel, Tableau, and PowerPoint to create presentations, flowcharts, and graphs to prepare weekly feedback to team
leaders for improving quality and productivity.
• Developed the best solutions for a client's data through extensive system analysis and research to locate fresh observations for pinpointing any potential issues.

Quality Analyst

• Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
• Remained up to date on workflow changes, operational guidelines, and community standards to implement correct policies.

Content Moderator

• Answered customer calls or emails and assisted with special requests or resolving complaints.
• Processed refunds and exchanges in alignment with store policies.

Customer Service Assistant