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Work Background
Therapy Excellence Physical TherapyFront Desk Coordinator
Nov. 2024South Arlington Texas
EXTRA CARE CONCERNSStudent Intern
Sep. 2024 - Oct. 2024Fort Worth, Texas, United StatesWorked in the front office, answering phones, scheduling patients, and calling patients who needed a follow-up appointment. Assisting with checking patients into the office, verifying insurance health insurance, and taking co-payments if required. Submitted coded patient encounters to the billing department and filed patient files accordingly once the encounter was complete.
IKEATeam Lead
Mar. 2012 - Mar. 2024California, Kansas, and TexasSupervised daily warehouse and sales floor operations by managing recruitment and staff, ensuring OSHA safety compliance, and delivering exceptional customer service, leading to becoming one of the top 5 stores in the US in customer satisfaction. Embraced initiative-taking listening by actively addressing customer concerns and providing timely solutions, resulting in a 25% improvement in customer issue resolution time and a 15% increase in overall customer satisfaction.
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