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Work Background
UserlyticsProject Manager
Nov. 2022
CompuComIT Project Manager (Hubbell Mexico & USA Deskside Operations)
Sep. 2019 - Dec. 2022Mexico
CompuComIT Project Manager (Hubbell Mexico Operations)
Jul. 2017 - Sep. 2019Mexico City Area, MexicoResponsible and accountable for smooth execution of projects, liaison with customer for daily operations of the project, involved in both technical and managerial task to ensure smooth progress. Scope and prioritize activities based on business and customer impact. Report and escalate to management as needed. Manage Resource as required for the project, work closely with engineering teams to deliver with quick and optimal resources. Critical thinker and problem-solver with great attention to detail. Identify problematic areas and implement strategic solutions in time using reporting and trend analysis.
CompuComIncident Manager
Jan. 2016 - Jul. 2017Mexico City Area, MexicoEnsure incident prompt resolution according to client’s processes. Address and solve service failures as quickly and effectively as possible. Documentation and implementation of preventative procedures. Report issues, progress, and provide proposals for process changes. Review current process to meet client’s expectations. Implement process and procedures based on ITIL. KPIs identification, monitoring and analysis. Development and implementation of KBAs. Customer single point of contact for escalations and agreements. Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration. Specialization in finding trends and areas of opportunity to improve efficiency.
CompuComIT Help Desk Analyst
Sep. 2012 - Jan. 2016
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