Customer Experience leader with 13+ years of experience managing global support operations, IT service delivery, and CX optimization for international teams. Proven track record in Incident/Problem Management, building scalable support processes, implementing Zendesk and Servicenow process es, improving CSAT, and leading cross-functional projects using ITIL best practices. Bilingual (English/Spanish), highly data-driven, and passionate about creating efficient, customer-centric solutions in remote environments.More...
Rachel Perrine
QA analys@Userlytics
Verified
Rachel Perrine is a dedicated QA Analyst at Userlytics, where she excels in ensuring software quality and enhancing user experience.More...
Tatiana Crescente
Software tester@Userlytics
Verified
Tiago Moresco
Principal UX Researcher@Userlytics
Verified
Kurt Brossard
Account Manager@Kaseya
Verified
Kurt Brossard, an Account Manager at Kaseya, I have successfully managed a diverse portfolio of clients, ensuring their satisfaction and retention. I have consistently met and exceeded sales targets, demonstrating strong negotiation and relationship-building skills. I have also implemented effective strategies for customer acquisition and growth, contributing significantly to the company's revenue. My ability to understand and cater to clients' needs has resulted in a significant increase in upselling and cross-selling opportunities.More...