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Work Background
SpotifySenior Project Manager—Strategy Operations
Apr. 2023 - Mar. 2025Stockholm😎 Designed and executed a platform to track trends in Designer Satisfaction, aligning outputs with Spotify Employee Engagement Survey and cross-functional partners to improve collaboration. 📈 Migrated Design into a Global Work Management platform, collaborating with Work Management and Visualisation Bet Program Team to remove barriers to execution.
SpotifyDesign Program Manager — Consumer Experience
Sep. 2019 - Mar. 2025Stockholm, Sweden🎉 Led the development and implementation of an onboarding journey for Designers at Spotify, resulting in faster effectiveness and painless experiences for Managers. ⏰Coordinated team rituals and aligned rhythms, fostering an inclusive and collaborative design environment 🤝 Partnered with design leadership to forecast and ensure teams had the right balance of community, culture, and talent.
KlarnaHead of People Support Team
Jan. 2019 - Jul. 2019Stockholm, Sweden⭐️ Creation of an HR business plan for growth with a clear focus on experience, allowing our team to measure our successes and opportunities 🔁 Implementation of collaboration frameworks that help us learn faster with more clarity 🎉 Design a new onboarding experience that enables new team members to be up and running faster while ensuring an excellent first impression
Today (formerly Thick)People Experience Project Manager
Sep. 2015 - Sep. 2018Fitzroy, Melbourne🏠 Co-design and relocation of new offices, enabling our people to work more efficiently and creatively 💖 Delivery of company-wide retreat allowing two offices to come together for three days of development, strategic discussion and connection 📣 Development and facilitation of an internal communications plan, breaking down barriers between disciplines and business units, driving visibility of shared goals 🎉 Creation of ‘Tool Time’, an engaging introduction to the tools we use, how we use them and why they’re the best tool for the job
Fit InnHuman Resources Manager
Mar. 2014 - Aug. 2015Fitzroy North VIC📚 Training and and development of a team of 20 front and back-of-house staff 👀 Recruitment and onboarding of staff 🤑 Overachieving revenue targets by 20% by launching of two new locations
TelstraAccount Executive
Feb. 2011 - Jul. 2014Melbourne, AustraliaTelstra Business is Australia’s largest premium supplier of IT and Telecommunications services. Their point of difference is a strong focus on SaaS and IaaS as well as traditional telephony and data services. My role at Telstra: —Contact and build strong relationships with my client base of 200 business customers ($3.4m in annual revenue) —Achieving a Sales target of at least $93,000 per month —Growing revenue 2% annually —Creating and maintaining a trusted network of internal technical specialists Key Achievements Include: —Smashing my Net Promoter Score target, reaching +60 in FY 13/14 from -27 in the previous year Having spent three years in this fast-paced environment, I was ready for a break - I loved the sales part of this role and was keen to investigate more purposeful and strategic career opportunities.
Vodafone Hutchison AustraliaStore Manager
May. 2007 - Feb. 2011Melbourne, AustraliaVodafone is a national supplier of low-cost mobile telecommunications and competes in a market of three tier one suppliers. My natural sales ability was crafted during my time at Vodafone. It was a high volume, fast-paced environment, and it was here that I experienced success at a National level. After proving myself in a sales role, I was promoted to Store Manager. My role at Vodafone: —Reaching set KPI’s including sales and connections per day targets —Meeting labour budget allowances —Regular reporting to state and national management Key Achievements include: —Winner of the Vodafone National Award for Excellence in Sales and Customer Experience —Moving non-compliance, stock and banking variances to zero within 6 months After consistently achieving my own goals and those set to me by the business, I was ready to take on a new challenge with higher stakes.
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