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Work Background
Car Accident AttorneyIntake Specialist
Feb. 2026Remote
Hakakian Law GroupIntake Specialist
Mar. 2025 - Oct. 2025As an intake specialist, I led a remote team managing initial intakes and coordinating documentation with Salesforce and Google Workspace, increasing monthly cases from 3-4 to 20-30 through outbound calls and lead generation, while developing SOPs to standardize processes, improving efficiency by 25%, and took over team supervision in the manager's absence, assigning tasks and reviewing operations.
Medstaffing USAdvisor
Jul. 2024 - Mar. 2025As a patient care advisor, I delivered virtual support managing appointments and remote consultations with Amazon Workspace and telemedicine tools, improving client satisfaction, while coordinating patient care projects, ensuring timely deliveries of cases, and facilitated communication between patients and providers, optimizing coordination.
ConcentrixSales Advisor
Aug. 2023 - May. 2024Guided customers in selecting products by leveraging in-depth knowledge of inventory, enhancing overall customer satisfaction.
GRUPO CORTAZAR SASAdministrative Intern
Nov. 2022 - Aug. 2023As an administrative intern, I provided virtual assistance managing schedules with Microsoft Office and AutoCAD, optimizing internal processes by 15%, while participating in architectural projects coordinating resources with Autodesk Revit, reducing delivery times, and facilitated communication in remote teams using teamwork skills.
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