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Work Background
Safaricom PLCLead-Onboarding (Financial Services)
Jan. 2024Nairobi County, KenyaStrategies and Innovations : Drive strategic merchant acquisition and onboarding processes, leveraging innovative strategies to expand and optimize the merchant ecosystem, enhance partnership effectiveness, and create a seamless merchant integration experience. Cross-Functional Collaboration: Aligning diverse teams (e.g., Legal, Compliance, Product, Sales, IT) to deliver secure, scalable, and customer-focused onboarding . Stakeholder Engagement: Building trust and strategic alignment across departments to shape direction, resolve friction, and foster shared purpose. Team Leadership: Leading high-performing teams with clarity and empathy, setting expectations, and cultivating accountability. Coaching & Mentorship: Empowering individuals through personalized guidance, skill development, and career growth conversations to unlock potential and build future leaders.
Safaricom LimitedManager -Merchant Onboarding -Enterprise Operations
Jan. 2016 - Dec. 2023NairobiOperational Excellence: Coordinating onboarding activities, maintaining SLAs, and optimizing processes. Training & Enablement: Designing onboarding sessions to ensure understanding of tools and compliance. Risk Management & Compliance: Collaborating to assess and mitigate risks, updating policies and procedures. Performance Monitoring & Reporting: Tracking KPIs and presenting data to support decisions. AML Compliance: Ensuring adherence to AML and sanctions policies, monitoring for breaches. Stakeholder Engagement (in a tactical sense): Acting as liaison to align onboarding with business needs. Team Leadership: Leading high-performing teams with clarity and setting expectations
Safaricom PLCSenior officer-Merchant Operations
Jul. 2013 - Aug. 2015Nairobi, Kenya• Performing know your customer, Anti -Money Laundering checks on onboarded clients to Lipa Na M-PESA product. • Activation of all compliant clients to Lipa Na M-PESA Product on configuration systems • Escalate with the company’s governance structure any identified Gaps deficiencies or requirements to ensure compliance with internal and regulatory requirements and policies. • Ensure that service -Level agreements (SLA) are met. • Always involved on financial system upgrades /regressions • Work closely with sales team to provide clients with seamless experience on LNM Service.
Safaricom PLCM-PESA Agent Administrator,Safaricom PlC
Feb. 2012 - Jul. 2013Westlands• Management of M-Pesa Agents • Activation of newly acquired agent outlets • Handling of agencies relocation requests • Agent float management • overseeing of irregular registrations from agency outlets • Ensure compliance adherence during recruitment of new agencies and overseeing of irregular registrations from agency outlets.
Western Seed CompanyAccounts Assistant
Jul. 2011 - Jan. 2012Kitale• Petty cash processing, • posting of vouchers to SAP system • conducting daily reconciliation of all cash held.
Insurance Company Of East Africa (U) LimitedSales Representative
Feb. 2011 - Jun. 2011Eldoret
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