Digicon CorporationComputer Analyst Specialist II
Apr. 2011 - Aug. 2016Provide hardware, software, and mobile support for 4000+ users on an ITIL Service Desk. Create, manage, and deploy updates and packages through SCCM. Track incidents and change requests through SCSM from creation to completion. Build and deploy images for multiple desktop and laptop hardware. Manage Blackberry Enterprise Server and Good for Enterprise to connect all mobile devices to exchange.