María Paula Yances

SETTLEMENT SUPPORT REPRESENTATIVE - CLASS ACTION @Resolv global

ColombiaCall CenterCustomer Support RepresentativeChat SupportAssistantPersonal AssistantCustomer Service

Detail-oriented and highly reliable professional with experience in administrative support, customer service, and legal-related environments. I have worked in high-volume call settings providing clear guidance to clients, managing confidential and sensitive information, and ensuring accuracy and compliance in every interaction, including my role supporting the AT&T Data Breach Settlement. With a background in legal assistance, digital organization, and client communication, I excel at multitasking, following structured processes, and delivering calm, empathetic support in fast-paced environments. Comfortable working remotely, learning new systems quickly, and maintaining professionalism under pressure.

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