Eliana Nemoga

International Business Manager

Customer ServiceService Quality Manager

I am a Customer Experience and Quality Leader with over 9 years of experience. I leverage my BPO background to lead complex integrations and drive retention on a global scale. I specialize in transforming Data, Quality Metrics, and Customer Insights into strategies that mitigate churn risk, secure contract renewals, and increase revenue (upsell/cross-sell). I led regional CX/QA operations by focusing on service quality and process efficiency. I developed and implemented Process Governance programs using Lean Six Sigma/DMAIC to scale efficiency. My approach is focused on Cross-Functional Alignment and Change Management, ensuring sustainable results during updates and implementations. I combine deep analytical skills with high-level Stakeholder Engagement to elevate the client experience.

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