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Work Background
Weavers Way Co-opInformation Technology Operations Specialist
Jun. 2019Philadelphia, Pennsylvania, United StatesTechnical Support Specialist’s duties and responsibilities revolve around maximizing computer system capabilities and supporting staff and members with technical issues. Handling customer technical support cases through phone and email submissions.Part of this role is to configure and set up workstations and laptops in accordance with the company’s policy. Maintain Active Directory,by creating and deleting user accounts, and assigning different rights to users and groups within Windows. Maintaining company system functionality by keeping computers,smartphones and tablets optimally updated. Achieving objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action by managing internal IT help desk and acting as first responder.
Sweet Tea Tech SupportOwner
Jan. 2018Philadelphia, Pennsylvania, United StatesSweet Tea Tech Support Is a comprehensive IT support service dedicated to helping businesses and individuals navigate their technology needs with a strong emphasis on exceptional customer service. Our mission is to provide reliable, efficient, and friendly support, ensuring that our clients feel valued and understood throughout their tech challenges. Quick remote sessions to troubleshoot and resolve problems without necessitating a home visit, enhancing convenience for clients. Customized training programs for clients on software and hardware usage, empowering users and reducing future support requests.
The Body ChannnelIT Director
Jul. 2015 - May. 2019Acworth, Georgia, United StatesCreated company websites through WordPress as well as provided company specific SEO research and implementation. Provided routine website maintenance including creating product specific graphics and site event calendar. Set up & provided maintenance for VPS web hosting. Remote tech support for clients through Email Support. Created & maintained company web cart through Ultracart system. Maintained client email list through CRM system Ontraport. Provided audio & visual live streaming service for company events for international clients.
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