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Work Background
DISCOSR. Revenue Operations Anaylst
Jan. 2025
DISCORevenue Operations Analyst
Feb. 2024 - Dec. 2024New York, New York, United States
DISCOSales Operations and Renewals Specialist (SAAS)
Jul. 2021 - Feb. 2024Brooklyn, New York, United States
New Era CapSales Operations Manager
Jan. 2017 - Jul. 2020Greater New York City Area• Co-founded and built Sales Operations department. Notable department success within the first year led to the hiring of five regional Sales Operations Assistants providing custom sales support. Resulting in increased customer satisfaction and relationship building. Additionally, allowing for regular, detailed, collaborative sales rep and customer feedback on issues, process inefficiencies, sales needs resulting in better short and long term project prioritization across several internal departments. • Directed the development, configuration, support, training, and implementation of all sales platforms enabling annual revenue to top $480 million. • Designed and implemented a new SAP Hybris B2B platform that directly generated an additional $32 million in revenue during its first year (a 40% increase in revenue from the previous platform. • Business Project Manager responsible for the communication, feedback, priority setting and decision maker between New Era and a third party consulting firm who assisted in implementation of B2B SAP HYBRIS platforms. • Led a cross-functional team of IT, Engineering, project delivery, B2B Sales and Marketing, to ensure success for large scale system deployments. • Developed email and homepage marketing strategy for new product and promotional launched which drove on average 15-20% of increased site traffic per launch. • Founded an internal sales resource platform. Resulting in streamlined communication, file storage, and large file sharing, and driving collaboration between internal departments, sales team, and external customers. Additionally, this central platform reduced work duplicity between internal departments and the sales support team.
New Era CapTechnical Design Specialist
Mar. 2012 - Dec. 2016Greater New York City AreaManaged Sales Applications Suite including a Custom Headwear Design application that generated $76 million in revenue a year, and under my management had a 30% increase in revenue over two years. • Organized and led all training and education for all sales applications. This spanned across all key sales teams and live events. • Coordinated and launched brand new sales team new hire onboarding process • Partnered with key account managers for key account meetings to provide expertise on creating custom quick turn collabs, license opportunities, and account business planning. • Built new SAP reporting tool allowing product and sales teams to calculate, and have access to, pending order totals in real time during program roll ups resulting in a 30% reduction in order cancellations due to products not meeting program order minimums. • Prepared and presented sales revenue and performance reports bi-weekly to sales VP and management. • Launched sales scorecard analysis tool providing sales reps the ability to access personal and account sales scorecards at any time resulting in 60 out of 75 sales reps achieving their sales revenue and growth goal that year.
New Era CapDigitizing Assistant
May. 2011 - Feb. 2012Buffalo, New York, United States
Husky TechnologiesKey Account Manager and Special Projects Lead
Jun. 2008 - Apr. 2011Buffalo/Niagara, New York Area• Key account manager for 1 of 5 Elite Global customers, responsible for solely managing high profile customer orders and web accounts. • Performed a variety of key troubleshooting services, including addressing inventory and system related issues with outgoing shipments. • Worked as lead liaison under special projects manager between special projects manager, warehouse, and sales department on shipment and inventory related issues. • Created business action plans for employees for troubleshooting purposes. • In charge of mapping sales processes for management review and additionally, making suggestions for improved efficiency. • Identified key inventory problem areas and created efficient long lasting solutions, within a three month period, which led to the resolution of all shortage and overage discrepancies.
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