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Work Background
ArbiterTransition Manager
Aug. 2025 - Oct. 2025
BigTeamsVice President Operations
Nov. 2024 - Aug. 2025
BigTeamsChief Of Staff
Oct. 2016 - Aug. 2025Coordinate and implement strategic initiatives. Manage day to day HR and accounting functions.
BigTeamsDirector of Business Operations
Feb. 2016 - Oct. 2016Reston, VA- Responsible for ensuring that priorities and resources are aligned with key initiatives. Includes leading the team through the creation of a plan, communicating the plan, and driving commitment to the plan. - Initiate, sponsor and participate in key operational projects to improve customer satisfaction or reduce operating expenses. - Ensure that processes support efficient workflow and drive the best possible customer experience.
BigTeamsDirector of Customer Relationship Management
Apr. 2014 - Jan. 2016McLean, VAResponsibilities include: Development and implementation of all customer on-boarding, retention and day-to-day support procedures for a customer base of about 3,500 Management of communications Maintenance of the BigTeams blog and community (help) website Development and implementation of the transition and communication plans for the BigTeams acquisition of Schedule Star, a company of 11 employees and 3,500 customers Oversee the combined CRM department of both BigTeams and Schedule Star with a combined client base of approximately 3,500
United States Naval AcademyMarketing Intern
Jan. 2014 - Apr. 2014Annapolis, MDProvide game day operations assistance. Provide administrative assistance in the office. Development of marketing materials. Develop and implement group sales ticketing plans.
Sports+PlusIntern
Aug. 2013 - Apr. 2014Bethesda, MDProvide events management support through set-up and teardown of event. Provide administrative assistance in the office. Complete membership data entry for membership department. Develop and implement new office procedures manual. Management of multiple client social media platforms.
Stone Ridge School of the Sacred HeartPreschool Teacher
Aug. 2012 - Jun. 2013Bethesda, MD
Stone Ridge School of the Sacred HeartMiddle School French Teacher
Nov. 2011 - Jun. 2013Bethesda, MDFifth grade beginner french teacher.
Richard Montgomery High SchoolVarsity Field Hockey Coach
Aug. 2011 - Apr. 2014As head coach, rebuilt a high school field hockey program after multiple years of annual coaching changes. Implementation of outreach program to middle school girls through after-school clinics to encourage female athlete participation. Development of liaison program between varsity players and incoming freshmen to build leadership skills among experienced players and foster and inclusive, unified team environment. Development of philanthropy program to raise money for Living Beyond Breast Cancer throughout the month of October.
On Your AccountAccount Manager
Aug. 2011 - Sep. 2013Rockville, MDProvide personal, day to day financial services to clients within the comforts of their own home. Services include opening mail, paying bills online or by hand, and preparing taxes.
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