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Work Background
Investor Communication Specialist
Benin Debt Management AgencyInvestor Communication Specialist
Feb. 2020BeninCreation of an annual communication plan, Managing external communications (newsletters), Drafting content for external presentations and websites, Supervision and/or design of visuals, Communication project management, Online and in-person event organization.
Digital Marketing Agency Manager - Bénin
Afrimalin GroupDigital Marketing Agency Manager - Bénin
Jun. 2019 - Sep. 2019BeninTeam management, Client account management, Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising, Maintaining social media presence across all digital channels, Measuring and reporting on the performance of all digital marketing campaigns, Promoting the Afrimalin.bj website.
Consultant in Company Online Image/ Reputation
FreelanceConsultant in Company Online Image/ Reputation
Dec. 2016 - Jun. 2019BeninJH Concept – CONSTRUCTION – Benin 2018 Le Four – BAKERY – Benin 2017 So Undé – SOAPERY – Benin Since December 2016
Customer Support Advisor
Marin SoftwareCustomer Support Advisor
Jul. 2014 - Nov. 2015Austin, Texas AreaSearch Engine Optimization, Digital Marketing, Pay Per Click Advertising, Building strong customer relationship by addressing questions/concerns and resolving technical issues in real time via the phone, chat and email, Advising clients on best practices within the platform in order to optimize utilization and functionality, Staying current on new product features in order to better educate customers, Deliver Tier I technical support, Solving application issues by working in collaboration with other technical operations and customer success teams, Communicating with clients over email, Customer support, client retention, conflict management, Reporting product deficiencies to the technical departments, Using Microsoft Excel to organize data, Analyzing URLs, revenue integration, and JavaScript tracking codes, Constantly learning and adapting to Search Engine Marketing industry changes.
External Relationship (clients and partners) Manager
Cartes Cadeaux LibertéExternal Relationship (clients and partners) Manager
Jul. 2012 - Mar. 2017Benin"Cartes Cadeaux Liberté" (First independent gift card producer in Benin). Over 50 boutique partners. Main role: Advertising and Communication. Getting shops and restaurants onboard i.e accepting the gift card as payment, Negotiating the sale percentage received by Cadeaux Liberte, Writing and publishing job offers, Recruiting and training new members of the marketing team, Managing and maintaining Relationship with the partners, Advertising on the social network Facebook, Increasing revenue.
BingAds Customer Care Representative
AloricaBingAds Customer Care Representative
Nov. 2011 - Sep. 2012Tampa/St. Petersburg, Florida AreaPay Per Click Advertising Brand development, New client onboarding, Web site traffic growth, Web site UI and advertising revenue, Brand development strategy and statistics systems, Customer support, client retention, conflict management, Bilingual skills required (French and English).
Pan African Student Organization - Vice President
University of Nebraska at OmahaPan African Student Organization - Vice President
May. 2010 - May. 2011Greater Omaha AreaStaff Recruitment, Event Planning and Organization: (Fundraising, African Culture Awareness Gala) Team Management (4 people) Meeting Facilitator (8 people- twice a month)
Cashier - Food Services
University of Nebraska at OmahaCashier - Food Services
Jan. 2010 - May. 2011Greater Omaha AreaFood Product Retail, Payments collection (Cash registry - Fast pace), Customer service.
Teller
MoneyGram InternationalTeller
Jun. 2009 - Aug. 2009Lyon Area, FranceAccurate documentation and processing of all incoming and outgoing wire transfer, Processing of general ledger entries related to our bank customers, Daily wire logs preparation, Daily cash settlement worksheet for accuracy and timeless of completion.

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