Marin SoftwareCustomer Support Advisor
Jul. 2014 - Nov. 2015Austin, Texas AreaSearch Engine Optimization, Digital Marketing, Pay Per Click Advertising, Building strong customer relationship by addressing questions/concerns and resolving technical issues in real time via the phone, chat and email, Advising clients on best practices within the platform in order to optimize utilization and functionality, Staying current on new product features in order to better educate customers, Deliver Tier I technical support, Solving application issues by working in collaboration with other technical operations and customer success teams, Communicating with clients over email, Customer support, client retention, conflict management, Reporting product deficiencies to the technical departments, Using Microsoft Excel to organize data, Analyzing URLs, revenue integration, and JavaScript tracking codes, Constantly learning and adapting to Search Engine Marketing industry changes.