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Work Background
TwivaExecutive Account Manager/ Business Development
Dec. 2023Nairobi County, Kenya➡️As an Executive Account Manager, I play a pivotal role in increasing the adoption of the company’s influencer marketing and social commerce services by developing and managing strategic accounts, growing client retention and renewals, expanding revenue, adoption, and market penetration. o Created and articulated compelling value propositions around Twiva’s services, expanding customer base 40% and achieving 90% retention within half a year over a two-year period. (Key clients include, a private sector alliance, a youth challenge fund and an eCommerce platform). o Managing a program to facilitate sales conversion through social commerce for 200 businesses using a group of 700 influencers. o Catalyzed 20% revenue growth within three months by upselling and cross-selling influencer marketing, Twitter Trends, content creation, and WhatsApp marketing services. o Empowering the leadership team with timely reports to ensure sound decision-making. o Managing quarterly budgets and 7 direct reports.
Tactive ConsultingOperations Lead
Dec. 2021 - Nov. 2023The Werks Hatheru lane Nairobi➡️ I managed six staff and provided critical business insights to drive operations and deliver successful projects for diverse clients that included a wines and spirits manufacturer, a provider of technology and EPC solutions in Africa, a networking and telecommunications service provider among others. o Piloted process audits for a local distillery and a pharmaceutical retail outlet that paved the way for reduced production-related complaints to less than 2% for the local distillery and outlet expansion for the pharma retail outlet. o Provided leadership in setting up a training department and revenue centres for a business management consultancy and took part in recruiting and training staff as part of a six-week business coaching program. o Led strategy redesign and change management for a KES 2.3B telecommunications firm. o Created compelling investor decks for an e-commerce app and a nail manufacturing business venture that got to the finalist stage to close off funding. o Documented business processes and facilitated trainings for 20 staff in the Home Fiber Connection Department of the business. o Worked with an advertising firm to develop the balanced scorecard and OKRs for six departments, undertake process audits and deliver impactful trainings to staff.
Tactive ConsultingProjects and Training Lead
Dec. 2021 - Nov. 2023Nairobi County, Kenya➡️ I empowered a diverse clientele that included an ethical clothing manufacturer, an energy specialist, a flour miller, and a venture builder to transform their businesses through corporate restructuring, business training, and process audits. o Orchestrated successful reorganization of the social impact department of a jeweler by formalizing policies and automating product journey from origination to fulfillment. o Enabled an apparel manufacturer to achieve production efficiency, cost optimization, and 15% revenue growth MOM over three months through process audits, development of SOPs, and training of artisans. o Revamped business operating model for a briquettes manufacturer to a “Build-Own-Operate” Model, igniting revenue growth by 21.7% over 18 months. o Empowered business founders in real estate and construction sectors with trainings on operational efficiency in collaboration with a leading university and a business accelerator program. o Helped establish eight departments for a flour miller by developing business structures.
Kinika ConstructionOperations and Business Development
Jan. 2020 - Dec. 2022Nairobi County, Kenya➡️ My primary role involved leading project staff (approximately 12 reports) in implementing and delivering construction projects for clients in hospitality and education sectors. o Conceived and rolled out a product delivery system for a fleet of 11 trucks, achieving 80% on time in full delivery. o Designed and deployed a mobile payment system that strengthened financial controls in the disbursement of funds. o Kept budget cost overrun below 10-15%.
Nakshi Meat CompanyProject Delivery Manager
Nov. 2013 - Nov. 2019Nairobi County, Kenya➡️ I was accountable for the deployment of programs and projects, collaborating with cross-functional project staff to ensure project delivery meets agreed timelines, scope, budgets, quality and control standards, and led 18 cross-functional project staff for the meat processing firm. o Drove growth and enhanced customer experience by expertly handling the timely and efficient processing of monthly client orders. o Built and expanded client base from 5 to 50 over tenure. o Facilitated the recruitment of 16 new hires and elevated staff performance through training. o Rolled out an order tracking and generation system that assured delivery within 24 hours. o Deployed a mobile payment system to facilitate payment collection and reconciliation.
TRANSFORM NATIONS INCProgram Manager
Oct. 2010 - Nov. 2013Nairobi County, Kenya➡️ I managed the implementation of a school mentorship program and a USAID-funded male empowerment program, secured donor grants, and recruited volunteer trainers to support project delivery. Organised and resource mobilized for 3 day outdoor program closure and graduation events at the end of every 12 weeks mentorship program, the events hosted between 150- 200 Graduates. Lead and facilitated the recruitment, training, deployment and motivation of a team of about 40 volunteer trainers to handle the mentorship program facilitation in the target schools
MAVUNO CHILDREN AND FAMILY MINISTRIES INCYouth Coordinator
Jan. 2009 - Dec. 2010Nairobi, KenyaAt Mavuno Church, I led the youth church members through discipleship programs and events which engaged about 300 members to foster personal growth and community involvement. Organised , planned , executed holiday events and end of year events at the youth church which accommodated 500- 1000 teenagers:
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