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Work Background
www.innovashr.comConsultor de Recursos Humanos - Human Resources Consultant.
Apr. 2025
Active ReHuman Resources Manager
Feb. 2024 - Mar. 2025Panamá, PanamáRecruited and hired local human resources and responsible for coordinating headhunters to hire international human resources based on needs. • Coordination of the hiring process, onboarding sessions, probation period follow-up, and onboarding survey. • Develop onboarding material to be recorded for new hires. Implement a performance evaluation process with smart goals. • Manage the termination process and review the last payment. Report semi-monthly incidents for payroll purposes. • Manage the International monthly payroll. Health and life insurance administration. • Develop Internal communications as needed
AloricaHuman Resources Service Center Senior Manager /Director (LATAM)
Jun. 2022 - Jun. 2023•Hired and trained new team members on systems and processes to provide first-class service to our internal co-workers. •Led the implementation of the Regional Service Center for the Latam Region and helped globally improve systems, processes, and reports (North America and the Philippines). •Partnered with all HR team and ERP members to Improve the Job letters/ Job certifications process for the region working with the ERP team. •I partnered with Human Resources Directors, HRBP's, and assistants to review and improve the Human Resources operational/transactional process to transition them to the Service Center. •Implemented a regional tool for progressive discipline actions that helps 7 countries to have templates available for all leaders. Mexico, Guatemala, Honduras, Panama, Uruguay, Dominican Republic, and Jamaica. •Partner with senior managers to discuss strategic plans and actions to improve HR practices globally. •KPI`s – Number of tickets resolved – Time response- SLA- 72 hours max always 100% in compliance.
AloricaTotal Rewards Senior Mananger / Director (LATAM)
Jan. 2022 - Jun. 2022• Led merit increases process, in 2022 for 8 countries in Latam. • Renewed Private Insurance Policies by country, negotiating better conditions during the renewal period. Mexico, Guatemala, Honduras, Panama, Dominican Republic, and Jamaica. • Reviewed and delivered new proposals for executives considering market and internal equity.
AloricaEmployee Experience Senior Manager / Director (Panama}
Jul. 2018 - Dec. 2021• Managed employee life cycle from hire to retire. • 2020-2021 led TIDE initiative in Latam region (together for inclusion diversity and equity). • Led full transition to work from home during COVID-19 considering new legal regulations, establishing new processes for remote hiring, documentation, onboarding, and all activities with employee relations to comply with legal regulations. • Partner with operations leaders to adjust the workforce during COVID-19 – and follow local regulations. Reduce and mitigate risk. • Led new attendance control system implementation for WAH model. • Led new health and safety on-site requirements during Covid 19 and returned to the office protocol. • Led HR team when required for clients’ audits, worked with ops lead to provide all necessary support documentation, and action plans when and where needed. • Provide guidance, mentoring, and coaching to all team members, senior leaders, and operations regarding policies and procedures.
AloricaHR Service Delivery Senior Manager / Director (LATAM)
Nov. 2013 - Jul. 2018Panama, Juan Diaz (Star Contact)Achievements • 2014 – Implemented SAP HR master data, for Panama, Guatemala, Uruguay, and Antigua, including payroll interface from Visual Hur (Payroll system) to SAP for Panama and Guatemala. (ERP teamwork) • 2017 – Transitioned HR master data from SAP to Oracle for Panama, Guatemala, Uruguay, and México. • 2017-2018 worked within the team to implement (EIS) the new time control system for Guatemala. (Employee Information System) • Advisor for processes and system improvements working with all HR team members in the region: Mexico, Guatemala, Honduras, Dominican Republic, and Jamaica. • Led the renewal of all health and life insurance for Guatemala and Panama and helped other countries review the new conditions offered to ensure better conditions without minimal cost impact. • Implemented on-site clinic for Guatemala and Panama.
AloricaHuman Resources Manager / Director (Panama)
Oct. 1998 - Nov. 2013Juan Diaz (Star-Contact S, de R, L.)Achievements: • Implemented HR Department, recruited and hired all HR team members, established all necessary processes to comply with legal regulations and worked in continuous improvement. • Implemented Kronos as the first attendance time control system for legal compliance and payroll accuracy in 2005. • Supervised Payroll and Benefits for more than 10 years. The payroll claim process was implemented to monitor payroll accuracy, target and goal achieved were 98% and higher. • Led the first ISO 9000 certification in 2007. As an internal auditor led the re-certification for 2 years. • Worked with the Senior Leadership to propose the first collective agreement to be approved by the Ministry of Labor. Then it was renewed 4 times, renewal was required to be every 4 years: the first version was in 2004, then renewals were in 2008, 2012, 2016 which lasted till 2019. • Led the talent acquisition team for 12 years. • 100% on board with all acquisitions and mergers we experienced. Star Contact was sold to NCO in 2007, and in 2009 we finished the transition to the new owners/structure and processes. In 2011 Star Contact as NCO company was merged with APAC, and in 2016 it was sold to Alorica. • Acted as advisor for Guatemala, México, and Uruguay on how to showcase initiatives to the corporate office. • Developed training material for topics such as Labor code, internal regulations, disciplinary actions, time control, employee handbook content, etc. • During the first years in the company, I also administered other areas such as Janitorial teams and sub-contractors, reception area, maintenance, and any other area as needed.
Servicios de Gerencia, S.A. (McDonalds Panama)Asistente de RRHH
Jul. 1996 - Aug. 1997Asistir en las actividades de RRHH, encuaestas de satisfaccion, seguimiento a los acuerdos colectivos del sindicato, etc.
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