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Work Background
EYFiduciary Analyst 2
Dec. 2023 - May. 2025Nashville, Tennessee, United StatesSupport fiduciary trust and estate administration through detailed accounting, document analysis, and client engagement. Serve as a key liaison to legal and financial stakeholders to ensure accuracy, compliance, and service excellence.
AmazonSenior Learning Program Manager
Oct. 2022 - Mar. 2023Nashville Metropolitan AreaOwned and optimized the onboarding experience for newly hired Amazon managers across operations and support teams. Focused on delivering a transparent, consistent, and customer-centric onboarding journey by enhancing documentation, refining training content, and streamlining communications.
- Collaborated with HR, Safety, Instructional Design, and Operations leadership to revise onboarding materials—ensuring accuracy, relevance, and alignment with Amazon’s evolving leadership expectations.
- Improved end-to-end onboarding documentation and resource visibility, making the process easier to navigate for new managers and internal partners.
- Leveraged survey feedback and data trends to identify friction points and implement scalable improvements, increasing satisfaction across virtual and in-person programs.
AmazonSenior Program Manager
Feb. 2022 - Oct. 2022Nashville Metropolitan AreaLed a team of five specialists in onboarding and training initiatives for new Amazon managers, streamlining cross-functional operations and customer communications. Drove program enhancements based on data insights and participant feedback, creating a seamless and scalable onboarding experience.
- Improved onboarding communication workflows, increasing manager satisfaction.
- Solved logistical pain points with a QR-code navigation solution.
- Collaborated with global teams to align training delivery with business goals.
AmazonLearning Operations Manager
Mar. 2021 - Feb. 2022Directed onboarding and training for a flagship Amazon Robotics facility, boosting compliance and reducing new-hire attrition. Applied a customer-focused mindset to improve the in-person experience and troubleshoot process inefficiencies.
- Increased training compliance from 64% to 98%; reduced attrition by 30%.
- Used productivity data to drive targeted coaching and improve performance.
AmazonLearning Area Manager
Jul. 2019 - Mar. 2021Led learning operations and training analytics for the top-performing site within the regional network of Amazon Robotics Fulfillment Centers. Focused on improving performance through targeted coaching, data insights, and scalable learning solutions.
- Key contact in the final design and roll out of a new in-app training platform across North America fulfillment sites, improving content accessibility, safety, and learning retention.
- Used performance and productivity metrics to identify trends and recommend targeted training interventions.
- Partnered with site and regional leadership to deliver weekly training reports, aligning learning outcomes with operational goals.
AmazonArea Manager II
Mar. 2018 - Jul. 2019Fresno, CaliforniaLed frontline fulfillment operations in a high-volume Amazon Robotics Sortable (ARS) facility. Focused on team performance, process adherence, and leadership development.
- Managed a large hourly workforce, coaching employees and front-line leaders to meet productivity, safety, and quality targets.
- Partnered with training and operations teams to onboard new associates and address performance trends through targeted development.
- Analyzed real-time metrics to identify process gaps, drive improvement plans, and report results to site leadership.
Bolthouse FarmsProduction Manager
Jul. 2014 - Mar. 2018Bakersfield, California, United StatesOversaw production operations in a high-throughput, ready-to-eat food production environment, focusing on quality control, team leadership, and workflow optimization.
- Led daily operations across multiple lines, ensuring consistent output and adherence to safety and quality standards.
- Coached and developed frontline staff to maintain efficiency during peak demand periods.
Bolthouse FarmsHelp Desk Analyst II
Aug. 2012 - Jul. 2014Bakersfield, CaliforniaProvided technical support and systems troubleshooting within operations and support departments, ensuring minimal downtime and strong internal customer service.
- Resolved Tier 1 and Tier 2 support tickets across hardware, software, and networking issues, maintaining SLAs and end-user satisfaction.
- Contributed to knowledge base documentation and helped train team members on troubleshooting best practices.
Fresno CountyTeacher
Jan. 2005 - Dec. 2012Fresno, California Area
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