Tanja Östrand

IT Technician @Handels

Live ChatChat SupportCase ManagerHelp Desk SupportCustomer ServiceTechnical Support AgentSupport SpecialistCustomer Support RepresentativeCall Center

Experienced and versatile IT Technician and former Team Leader with over 20 years of delivering high‑quality technical support, administration, and service management to national and international organizations. Recognized for a strong customer‑service mindset, excellent communication skills, and the ability to build trusted relationships across all levels. Skilled in IT administration, incident and change management, database handling, SharePoint, Office 365, and a wide range of operating systems and business applications. In my current role, I manage vendor relations, provide technical guidance in internal projects, and support the organization with both 1st and 2nd line expertise. I am a proactive problem‑solver with a structured approach, strong analytical abilities, and a passion for improving processes and user experience. Fluent in Swedish and English, with ITIL Foundation certification and extensive experience working in ITIL‑based environments.

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Work Background

IT Technician

Handelsanställdas förbundIT Technician

Sep. 2017Stockholm, Sweden

Consultant

Dfind ITConsultant

Mar. 2017 - Aug. 2017Stockholm, Sweden

2nd Line IT Support Technician and Teamleader

ICE ICT2nd Line IT Support Technician and Teamleader

Apr. 2015 - Feb. 2017Welwyn Garden City, UK

IT Administrator

SteriaIT Administrator

May. 2012 - Nov. 2014Stockholm, Sweden

Second Line Support

UNIT4 Agresso ABSecond Line Support

Feb. 2010 - May. 2010Stockholm, Sweden

Technical Support

SteriaTechnical Support

Jan. 2010 - May. 2012Stockholm, Sweden

Support Technician, Installation Technician & Consultant

Techteam SQMSupport Technician, Installation Technician & Consultant

Jan. 2001 - Dec. 2009Stockholm, Sweden

Technical Support

Instore TechnologiesTechnical Support

Jun. 1999 - Jan. 2000Stockholm, Sweden

Support Analyst

Svenska SpelSupport Analyst

Jan. 1999 - Jan. 2000Stockholm, Sweden

Technical Support

Compaq InternationalTechnical Support

Jan. 1999 - Dec. 2000Dublin, Ireland

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