Experienced and versatile IT Technician and former Team Leader with over 20 years of delivering high‑quality technical support, administration, and service management to national and international organizations. Recognized for a strong customer‑service mindset, excellent communication skills, and the ability to build trusted relationships across all levels. Skilled in IT administration, incident and change management, database handling, SharePoint, Office 365, and a wide range of operating systems and business applications.
In my current role, I manage vendor relations, provide technical guidance in internal projects, and support the organization with both 1st and 2nd line expertise. I am a proactive problem‑solver with a structured approach, strong analytical abilities, and a passion for improving processes and user experience. Fluent in Swedish and English, with ITIL Foundation certification and extensive experience working in ITIL‑based environments.More...