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Work Background
Wave Mobile MoneyPartners and Operations Team Lead
May. 2024Côte d'Ivoire - Senegal - Mali- Burkina Faso - Gambia- Ouganda - Sierra Leone
Wave Mobile MoneyBill Payment & Banking Products Team Lead
Mar. 2023 - Apr. 2024- Assist the support team with bill payments and other Integration products. - Management of payment routing. - Management of cases escalated operationally by the support teams. - Debugging, interpretation and analysis of errors related to payments. - Train Support Leads on integration products. - Responsible for reporting cases/complaints/breakdowns to partners/or our Engineers - Creation of transactions visualization dashboard - Owning action plan - Work closely with business development and engineers. - Monitoring of forecasts with the liquidity and finance team. - Follow-up of Collects to ensure that our partners are paid weekly or monthly - Managing a team of integration Ops representatives. - Help teammates perform to the best of their abilities and achieve challenging goals. - Inspire and empower all teammates under my responsibility. - Write daily activity reports.
Wave Mobile MoneyIntegration Ops
May. 2021 - Mar. 2023Côte d'Ivoire, Senegal, Mali, Burkina, Gambie, Uganda- SMS routing management. - Management of payment routing. - Management of cases escalated operationally by the support teams. - Debugging, interpretation and analysis of errors related to payments. - Treatment of Telco invoices. - Train Support Leads on integration products. - Responsible for reporting cases / complaints / breakdowns to partners. - In charge of transactional reconciliations. - Work closely with business development and engineers. - In charge of forecasting. - Creation of transaction visualization dashboard. - Interpretation of Periscope Charts. - Writing daily reports on activities. - Ensured the training, the upgrade of the level 1 and 2 integrationOps of the Global Group (Burkina Faso, Mali, Senegal, Uganda, Gambia and Côte d'Ivoire).
AROLITECCustomer Operations Analyst
Apr. 2020 - May. 2021Abidjan, Côte d’Ivoire- Deploy the company's production systems. - Coordinate the integration and interconnection with the production systems of customers and partners. - Carry out preventive and corrective maintenance of production systems. - Evaluate the performance of production systems and make recommendations. - Provide technical assistance to customers and partners during the start-up of services. - Receive and process incident tickets in accordance with SLAs. - Report on activities to line management. - Receive and process support requests from company personnel.
Société GénéraleKYC Analyst
May. 2019 - Apr. 2020Côte d'Ivoire- Collecting and analysing legal documentation and the client's overall risk situation (anti-money laundering and terrorist financing) - Assessing the level of client risk based on Société Générale's standard procedures. - Provide quality analysis on all KYC files and be sensitive to the different risks to which the bank is exposed. - Monitoring the validation of the file via Cokpit. - Checking the update on Delta Bank
Ivorian Agency for the Management of Radio FrequenciesSystem and Network Administrator
Jul. 2017 - Jun. 2018Côte d'Ivoire- Monitoring of activities and management of access and authorisations. - Supporting users and writing activity reports. - Help with hardware and software operation and maintenance. - Administration of servers and the computer network. - Setting up and managing the badge database. - Monitoring and managing security incidents. - Planning and implementation of security rules and checking their application using IT TOOLS. - Ensuring compliance with internal and contractual security requirements. - Ensuring compliance with the security policy.
BELIFE INSURANCE SA,IT support
May. 2017 - Jun. 2017Côte d'Ivoire- User support and network troubleshooting. - Management of the IT department's records. - Collection of direct debits from banks. - Configuration of routers and Cisco switches.
Phone GroupTelephone advisor
Nov. 2016 - Apr. 2017Côte d'Ivoire- Reception of Cdiscount-France customers. - Taking care of and advising Cdiscount-France customers. - Managing the needs and complaints of contacts.
CrystalDEVComputer network technician
Jan. 2015 - Oct. 2016Côte d'Ivoire- User support. - Installation and configuration of the server. - Assistance with network cabling and workstation configuration. - Setting up the customer management database. - Collaboration in the monthly maintenance of the computer equipment.
Compagnie Ivoirienne de Développement des TextilesNetwork and Support Technician
Dec. 2013 - Dec. 2014Cote D'ivoire- Diagnosis and identification of improvement needs. - Management of the computer network. - Evolution of the hardware infrastructure. - Participation in the interconnection of the various CIDT sites. - Maintenance of the information system. - Advice and technical assistance to users. - Handling and processing of professional problems.
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