Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
WA.TechnologyCountry Director
Dec. 2023 - Aug. 2025MexicoWA.Technology is a B2B supplier of iGaming solutions with a rapidly growing number of clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that allow operators to enter or expand into emerging markets quickly and easily. WA.Platform is a fully scalable and customizable solution, featuring over 70 game providers, 6800+ games, and multi-currency support with 80+ payment methods. WA.Technology enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely how they envision it. Learn more: https://watechnology.com/
Lightspeed Tech DevelopmentNetwork Telecommunications Administrator
May. 2018 - Nov. 2023Costa Rica- Successfully managed a large-scale telecommunications network catering to over 800 users spanning multiple geographical locations, ensuring seamless delivery of voice and video traffic for a leading multinational sports services contact center. - Orchestrated flawless inbound and outbound communications, crucial for maintaining the continuity of high-stakes operations in a fast-paced, customer-oriented business environment. - Demonstrated exceptional leadership in overseeing cross-functional teams, resulting in the optimization of network performance and reliability, thereby enhancing the overall customer experience. - Proactively identified and resolved complex network issues, substantially reducing downtime and ensuring consistent availability of critical communication channels. - Spearheaded the integration of advanced telecom technologies, contributing to the modernization of the communication infrastructure and supporting the company's growth and expansion strategies. - Implemented robust monitoring and maintenance protocols for the network, which led to a measurable improvement in system efficiency and a significant reduction in incident response times. - As an Accounts Payable Manager, efficiently managed the IT department’s budget, ensuring judicious allocation of resources and full compliance with financial policies and procedures. - Instituted stringent cost-control measures, which effectively maximized the utilization of funds and resulted in noteworthy savings for the IT department. - Cultivated strong vendor relationships, negotiating favorable terms and streamlining the procurement process to expedite the fulfilment of the department's technological requirements. - Developed and enforced a comprehensive set of financial controls and reporting systems, increasing transparency and accountability within the IT department’s financial operations.
Tek Experts2nd Level Global Manager
Jan. 2015 - Jan. 2016Costa Rica- Managed a +80 engineers organization on a Global Scale, ranging from L1 to L2 engineers for Cloud solutions. - In charge of the people management for five 1st Level Managers from China, Vietnam, Costa Rica, Bulgaria and Malta, succeeded in halving attrition rates from start to finish by engaging training programs, improving working incentives, contributed to the cohesion of the teams and sense of belonging. - Working closely with client directors in order to provide the best analysis and response to critical situations and staffing sourcing.
InterPhoneOperations Manager
Jan. 2005Costa RicaFrom a Business development standpoint, successfully succeeded in: - Initiation of the first private operational telecom in Costa Rica. - Managed 30% of the international termination market. - Launched Nativo, a pre-paid calling card solution for cost saving on international calls. - Planned and designed a 22km x 6km WiFi broadband access service, using public frequencies and high throughput repeaters.
TelatinosProject Manager
Jan. 2005 - Jan. 2006Orlando, Florida Area- Successfully designed and launched a fully operational VoIP Business by developing comprehensive operational strategies, integrating a converged digital VoIP transport platform suitable for residential communication and mobile user experiences. - Achieved a 100% project completion rate, along with full customer satisfaction throughout the project life-span—a testament to exceptional project delivery and stakeholder management. - Managed cross-functional teams to orchestrate a seamless rollout of VoIP services, ensuring alignment with technical specifications and customer expectations. - Directed project timelines and milestones from concept through delivery, leveraging industry best practices for project management and applying rigorous risk management protocols. - Fostered a culture of collaboration and innovation, which facilitated rapid troubleshooting and problem-solving, ensuring project objectives were met efficiently. - Coordinated with both technical teams and business units to ensure that the project's strategic objectives aligned with the overarching business goals. - Spearheaded quality assurance efforts, ensuring that deliverables met predefined standards and were rolled out without significant issues. - Communicated effectively with stakeholders to manage expectations, report progress, and capture feedback for continuous improvement. - Implemented robust documentation processes, capturing comprehensive details of the project's evolution, outcomes, and lessons learned for future reference. - Conducted post-project evaluations to assess the impacts, identify successes, and highlight areas for improvement for future initiatives.
Telecomunicaciones Integrales de Costa Rica, TICOM S.A.Senior System IT Administrator
Jan. 2000 - Jan. 2005Costa Rica- Oversaw and configured internal systems, ensuring efficient and consistent operations. - Diagnosed and resolved complex technical issues, significantly improving system reliability and uptime. - Supervised the Operations team, providing guidance and leadership to strengthen service delivery and response times. - Engineered and executed upgrades to the network infrastructure to support organizational growth and technology advancements. - Managed the installation of servers, devices, and firewalls, bolstering network security and data integrity. - Developed and conducted training for new system users, enhancing overall technical competency within the organization. - Monitoring system performance, proactively identifying issues, and implementing solutions to optimize operations. - Facilitated the smooth deployment of new applications, coordinating across departments to ensure minimal disruption to business processes. - Created, updated, and maintained comprehensive technical documentation, streamlining knowledge transfer and system maintenance procedures. - Proven experience with system security measures, implementing robust protocols to protect organizational data. - Excellent problem-solving skills, capable of swiftly addressing and rectifying technical obstacles in a high-pressure environment. - Demonstrated team management abilities, with a track record of mentoring and fostering a collaborative team atmosphere.
Intch is a Professional Networking App for the Future of WorkSee more people like Jorge on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
500876 people
28
Licenciado en Derecho con experiencoa multidiciplinaria. @ Independiente (freelance)
15
Talent Acquisition Manager
16
Brand and Commercial Director
122226 people
15
Talent Acquisition Manager
16
Brand and Commercial Director
23
Project Manager @ QS Consulting