Mercy Gitau

Customer Success Manager @Rwazi

KenyaCustomer Retention SpecialistClient Relations SpecialistCustomer Success ManagerCustomer Service

I’m a Customer Success Manager with 6+ years of experience owning onboarding, CS ops, and customer delivery for data-driven SaaS and fintech platforms across Africa and the U.S. I specialize in operating at the intersection of customers, product, engineering, and operations ensuring dashboards are accurate, releases are client-ready, and accounts are positioned for renewal and expansion. I’ve built Customer Success processes from scratch in fast-moving environments, led multi-country delivery, and acted as final sign-off on customer deliverables. My focus is always on reducing delivery risk, accelerating time-to-value, and enabling confident customer decision-making.

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