MedtronicDiabetes Sales Specialist
Jun. 2012 - Feb. 2013San Antonio, Texaso Serving as the first point of contact for patients to capture, record, maintain and update customer activities and call results into the Medtronic Diabetes Information System on a daily basis. o Developing relationships with patients to secure recorded information that includes, but is not limited to: customer contact details, sales stage, customer potential, call outcome, and customer follow up. Ensures information is recorded timely, accurately and in a clear and understandable manner. o Providing outgoing calls to customers to explain insurance benefits. o Serving as the customer advocate for patients as well as informs patients by developing and providing exceptional customer service. o Overcoming objections in the selling process by advising customers of Medtronic Diabetes products. • Promote and foster account relationships with various sales representatives. Key activities include: o Partners with field counterparts to achieve assigned pump revenue order processing objectives within assigned territories through acquisition of customers. Informs and establishes prospective customers regarding all of Medtronic Diabetes products. o Consults with Field Sales Consultant to create, implement, and constantly improve local business plans to grow volume and improve service o Pursues all sales opportunities as generated through various company sources. Actively prospects pipeline targets. o Meet key performance indicators for sales productivity as defined by management. o Collects, analyzes and reports data regarding customer issues to the Sales Representative. o Participates in process improvement activities to ensure productive and successful business relationships. • Promote and foster account relationships with various physicians. Key activities include: o Builds relationships with office staff to facilitate document collection o Captures physician charts, labs, notes or letters of medical necessity